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Call Center Analytics & Metrics for Success
The call center can tell you a LOT about the experience of your customers. Know exactly what metrics & data to track to improve your call center operations.
Splunk Podcasts
Wondering if Splunk has any podcasts? The answer is YES! In this article, you can see all the podcasts that Splunk has published over the years.
Call Center Optimization: The Complete Guide
Call centers are the #1 place to satisfy your customers. Are your call centers doing enough? Learn how to make your call centers, and your agents, the best.
Robotic Process Automation: RPA Today
A transformative technology, RPA automates business processes that are structured and rules-based. But RPA is not AI. Get the full RPA story here.
Query Languages: A Simple Introduction
Query languages are what make your database so powerful. Get to know the types of and most common query languages, and all the ways you can use them.
Scalability in IT: The Complete Guide To Scaling
Scalability is one of the main selling points of migrating to the cloud. What exactly does it mean & how do you do it? Get the full story here.
APM Metrics: The Ultimate Guide
Go beyond traditional APM and extend your monitoring strategy to include metrics that are important in cloud-native, DevOps-oriented environments.
IT & Technology Salaries: Tech Pay Trends
This blog post will review, roundup, and summarize some of the latest trends for IT salaries and roles to help you get a clear view of the landscape.
What is Network Security?
Learn the basics of network security and how to secure your organization’s networks.
Continuous Data: The Complete Guide
Continuous data enables higher accuracy from predictions, deeper insights, and more informed decisions. Learn how to maximize value from continuous data.
TCP/IP: What It Is & How It Works
Learn all about TCP/IP and its 5 layers. TCP/IP is a universal transmission framework that establishes connections across diverse devices.
The Dunning-Kruger Effect Explained
The Dunning-Kruger Effect is a natural bias where a person with minimal knowledge or skill may overvalue their capabilities. Learn all about this effect here.
11 Common Data Types: A Comprehensive Guide
Explore 11 common data types in this comprehensive guide, covering integers, strings, booleans, and more. Learn their purpose and applications for data visualization.
What is Goodhart's Law?
Numbers can guide decision-making, as long as those numbers help deliver value. And that’s precisely what Goodhart’s Law is all about. Get the full story here.
AI Risk Management in 2025: What You Need To Know
Risk management applies to AI, too! Get the full story on AI Risk Management, including the risks to know, a risk approach, and an in-depth look at NIST’s AI RMF.
Google Cloud Next 2025: Complete Guide
This blog post will cover the complete details around Google Cloud Next 2024, the upcoming conference in Las Vegas.
ISO 27002: Information Security Controls Explained
In this article, we will look at the origin story of the ISO 27002 standard, as well as its structure, and how to apply the guidelines.
What is Threat Modeling?
Get started with threat modeling today. We’ll define threat modeling, discuss how it works, and share simple and advanced threat modeling frameworks.
CVSS: The Common Vulnerability Scoring System
Common Vulnerability Scoring System (CVSS) is a framework designed to provide a consistent and objective way to assess the severity of security vulnerabilities in IT systems. Learn more in this blog post.
Homomorphic Encryption: How It Works
Homomorphic encryption is a new way to protect data. Learn how homomorphic encryption reduces certain problems inherent in traditional decryption.
What is Penetration Testing (Pen Testing)?
Learn about penetration testing — simulating attacks to find security weaknesses. Plus: the six pentesting stages, sample tools and hands-on examples.
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