Find and fix customer-facing issues across web and mobile with full visibility into end-user experience.
use case
Optimize end user experiences
Make sense of the hundreds of components that impact the end user to help you deliver a better experience.
Challenge
challenge
Ensuring a consistent, optimal user experience is difficult
End-user experience depends on the interaction of hundreds of components that are the responsibility of multiple engineering teams. While each team optimizes their own components, they’re left to guess how the interaction of these components impacts the actual user experience.
solution
Optimize performance to deliver great customer experiences
Detect issues proactively
Proactively monitor the entire user journey to ensure uptime and performance, and fix problems before they reach real users.
Correlate from the frontend to the backend
Avoid context switching and blind spots with end-to-end visibility of all your data sources and types, from web browsers to backend services.
Automatically fine-tune performance
Continuously detect issues and prioritize improvements with integrated alerting and industry-standard user experience and SEO metrics on setup.
Get a complete picture of the user experience
Use synthetic tests for a clear view of what your end users see, then layer in real user data with OpenTelemetry-based instrumentation and 40+ metrics that describe the user experience.
We’re all attuned to the potential business impact of downtime, so we’re grateful that Splunk Observability helps us be proactive about reliability and resilience with end-to-end visibility into our environment.
Investigate any issue
Splunk connects all front-end transactions with their back-end traces, giving you full visibility into how this and third-party applications impact the user experience. Video recordings of the customer sessions help clearly diagnose the issue.
Splunk’s Filmstrips help our business and marketing users understand exactly how new features or content impacts performance. Teams see exactly how the page loads both before and after adding a new design feature to the site, which creates accountability with marketing and our third-party vendors.
Break down silos with shared understanding
Access all the telemetry data you need to debug user-impacting issues, including simple, shareable dashboards that show related front-end metrics, back-end metrics, traces and logs all in one place.
From testing new features to identifying easy performance wins, Splunk Synthetic Monitoring helps embed performance across our development life cycle. We've decreased load time by 30% with Splunk Synthetic Monitoring helping eliminate customer-facing issues and optimize web performance.
ProductS
Best-in-class digital experience monitoring
Get all the end-user context you need. Seamless connectivity to backend performance data improves web, mobile and application performance to deliver experiences that win customers — and drives revenue.
Understand impact of changes
Easily identify the impact of planned and unplanned changes to your environment so you can address issues quickly.
Enable self-service observability
Share best practices, collaborate effectively and minimize MTTR — all with built-in cost controls.
Debug problems in microservices
Tap into standardized tooling to make debugging problems in microservices easier, faster and more cost-effective.
Digital experience monitoring, or DEM, is a top-down, customer-centric approach to monitoring that focuses on customer experience as a main signal for system health, rather than infrastructure or application availability.
Synthetic monitoring simulates end-user interactions with a service or site to help monitor the availability (uptime), functionality and performance of a web page, business transaction or user journey.
RUM provides information about the experience of real users, including: timing (performance) data on how a web page was rendered or delivered content, data on errors (typically JS errors), and dimensional data specific to the end-user (web browser, device type, geography, internet provider, etc.).
