use case

Analyze IT Service Health

Analyze your service health alongside critical IT assets, entities, KPIs and third-party applications — from a single view.

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ITSI Service Analyzer drilling down into the health of services

Challenge
Solution
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challenge

Limited real-time context into service health and business impact

ITOps and engineering teams often work on incidents in silos with different tools for analysis. The lack of centralized visibility and context make it difficult to understand how the health of IT assets, services, entities and third-party apps impact business performance. This leads to duplicate investigations, costly war rooms and longer MTTx.

Solution

Analyze the health of IT and Services

See IT and service health

Access a single live view of IT assets, critical business services and third-party applications

Expedite troubleshooting

Quickly implement alert and incident detection to identify and resolve issues faster.

Surface areas for improvement

Easily identify, track and report on key areas for improvement like MTTD, MTTR and alert noise.

Splunk IT Service Intelligence Integrations

Analyze more efficiently with a single end-to-end view

Easily onboard existing third-party monitoring data into Splunk ITSI and analyze service health at a glance. Leverage Splunkbase’s 2,800+ data integrations and content packs for business and SaaS applications like SAP and M365 right out-of-the-box.

See Splunk ITSI's Product Brief

Read the Story

This is the first time I’ve been truly able to do heterogeneous, up-and-down-the-stack monitoring of my IT environment because Splunk has all the data and allows me to search it all in the same way.

Don Mahler, Director of Performance Management, Leidos

SAP troubleshooting with Service Analyzer in Splunk ITSI

Assess service impact and speed troubleshooting

See the current health of services and downstream impact analysis of service degradation. Intelligently alert on anomalies, quickly detect issues and identify the specific KPIs causing the disruption to address issues before they escalate.

Read How to Gain Third-Party App Visibility

Learn About Pre-packaged Content

Splunk enables us to automate and optimize IT management while seizing new business opportunities.

Kazuhisa Matsumoto, Director of Cloud Engineering Division, Cloud Engineering General Headquarters, IDC Frontier Inc.

Capture and drive continuous improvement

Quickly surface relationships between applications and infrastructure, and identify key areas of improvement. Make the most of your Splunk investment and save time by auto-summarizing KPIs for more efficient analysis.

Read About Solving Issues Across Changing Business Environments

Understand relationships and drill down into KPIs

Find problems across any environment and tech stack

Empowering engineers to conquer cloud complexity, and deliver business value as they move faster.

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Related use cases

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Reduce alert noise

Minimize unplanned downtime, gain insight and find probable root cause by grouping and prioritizing alerts from existing tools.

View Use Case

Prevent outages

Instead of fighting through alerts, proactive incident response helps address potential issues and prevent outages before they occur.

View Use Case

Troubleshoot apps & infra

Get comprehensive visibility at scale with the Splunk Platform to accelerate innovation and troubleshooting.

View Use Case

Integrations

Get More out of Splunk with Splunkbase

Splunk Cloud Platform and Splunk Enterprise support 2,800 + applications that expand Splunk’s capabilities — all available for free on Splunkbase.

splunkbase apps

Learn more about IT Service Intelligence

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What challenges do ITOps teams face today that ITSI can help with?

Withgrowing complexity and increasing amounts of data, ITOps teams are struggling with alert fatigue, lack understanding of business service performance and prolonged unplanned downtime. Splunk IT Service Intelligence (ITSI) helps reduce alert noise, improve understanding of how IT metrics impact business services and KPIs as well as proactively prevent incidents and minimize unplanned downtime.

What is Splunk IT Service Intelligence (ITSI)?

Splunk ITSI is a premium product built for Splunk Enterprise or Splunk Cloud. ITSI provides real-time,predictive performance dashboards to monitor service health. It integrates with IT service management (ITSM) and orchestration tools like Splunk On-Call and Splunk’s automation technology, so teams can monitor, detect, respond and resolve incidents all from one place.

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