Joseph Nduhiu
What Are IT Services? Defining, Designing, Delivering, & Supporting IT Services
IT services practically run the world today. What are IT services, and how do you design, deliver, and support them? IT consultant Joseph Ndihiu explains how.
Configuration Management & Configuration Items (CI) Explained
Protect your systems and ensure stability with configuration management. Discover the benefits and implement an effective strategy for your business.
What is Continuous Improvement?
Explore continuous improvement principles, Lean techniques like Agile, Scrum, and Kanban, and how IT leaders use them to enhance value and efficiency.
What’s Reliability? Reliability Metrics To Know
These top reliability metrics indicate where organizations should focus in order to support reliability requirements for uptime and performance.
Cybersecurity Policies: Types & Best Practices
Learn how to structure effective cybersecurity policies to protect critical systems, address evolving threats, and meet regulatory obligations.
What is Infrastructure Monitoring?
Monitoring your infrastructure starts long before systems go live. Let’s look at approaches, tools, challenges & future trends of infrastructure monitoring.
What Is ISO 42001 for AI?
ISO 42001 is a standard for establishing, implementing, maintaining, and continually improving your Artificial Intelligence Management System (AIMS).
Vendor Management: The Complete Guide
Vendor management is an important practice for most organizations. Learn how to do it well, step by step, in this complete guide.
ITOM vs. ITSM: IT Operations Management & IT Service Management
ITOM and ITSM both help your IT teams to better manage and deliver IT services to the business. What’s the difference? Get the full story here.
What Is Service Continuity Management?
Service continuity management helps your organization to respond to disruption and ensure the availability and performance of services are maintained.
Shadow IT & How To Manage It Today
Shadow IT exists for a few reasons: is one side more right? Is there a middle ground? Get the full story from IT expert Joseph Nduhiu in this article.
ISO/IEC 31000 for Risk Management
When it comes to managing risk, there’s a LOT to consider. Start with ISO 31000, the International Standard for organizational risk management.
IT/ITIL® Event Management
Learn how to succeed with IT event management. Which events are important, and the rest of just noise? Get the full story here.
Customer Experience (CX) Metrics
Learn everything you need to know about network architecture and follow the best practices to maintain your architecture’s security.
Critical Infrastructure & Managing Risk
Risks to critical infrastructure are both physical and digital, and the consequences can be enormous. Read more in this introduction to critical infrastructure.
Business Process Reengineering Explained
Let’s face it: processes at work don’t always work. Business process reengineering helps you stay on top of constant change while still accomplishing your most important goals.
What is Business Impact Analysis?
A business impact analysis helps you prepare for service continuity in the face of disruption. Get the full story and the 8-step BIA process here.
Scalability in IT: The Complete Guide To Scaling
Scalability is one of the main selling points of migrating to the cloud. What exactly does it mean & how do you do it? Get the full story here.
