Training and Certification FAQ

Help for STEP, including registering, attending, and cancelling training, can be found on our STEP Assistance page or you can send an email to education@splunk.com. 

Note that if you need assistance with creating your account or logging in please call Splunk Support at (1.855) SPLUNK.S or (1.855) 775.8657 Not in the US? Find your local office (scroll to the bottom of the page).

Start by choosing a learning path or certification track that fits you. Click on View Topics & Register to see the description and then View Schedule.

Pay for the course by credit card or with existing Training Units. Contact your Splunk account manager for help with existing training units.

Select self-paced eLearning, in-person or a virtual class format you prefer. Add to your cart and proceed to checkout.

You can access the course from the confirmation email sent to the email address used to create your Splunk Education account. 

Or, go to your Splunk Training Profile. You will see courses you are registered for at the bottom of the page. You can also click the My Learning tab. Then filter results by course status. When you find the course you want, click the View Details button.

Start your course from the confirmation email or directly from your Splunk Education account.

Go to your Splunk Training Profile. You will see courses you are registered for at the bottom of the page. Or, click the My Learning tab and filter results by course status. When you find the course, click the Launch or Re-Launch button.

Remember, access to eLearning classes lasts for 12 months.

You can self-cancel from your STEP Plan. Cancellations must be done at least 7 days prior to class start. If you fail to cancel in time and/or do not attend the class, no refund will be issued, and you will be charged the full amount.

If you have any questions, please contact us at education@splunk.com.

Vouchers and training units typically expire one year from the date of issue. Education training units can be used for all education offerings, delivery methods and certification exams. Special training units cannot be converted to certification vouchers. All training unitsts can be used by anyone within your organization. Contact Splunk Education to purchase training unit extensions.

Certification vouchers can only be purchased with Education training credits during the first year. Once converted, one voucher code is good for one exam attempt. Codes are non-refundable and cannot be transferred into education credits.

During your certification exam, you will have three minutes to read and accept the Splunk Certification Agreement. We recommend reviewing the agreement prior to taking your exam, as it outlines the expected code of conduct, requirements, and termination details. If you do not accept the agreement, your exam session will be terminated.

All Splunk certifications have a three-year life cycle from the date of the highest certification exam passed.

If you have not completed the recertification requirements by the expiration date of your badge, your certification will be marked inactive. If you let certifications lapse, you will need to restart the program at the Splunk Core Certified Power User level.

Class sessions may be canceled or rescheduled at our discretion. If you are in a class which is canceled, you will be notified in advance, and you will be offered an alternative registration.

If you have a disability or a medical condition, you are eligible for a testing accommodation.

You must submit a request for accommodation at least 30 days before your initial exam attempt. Accommodations are not available for online-proctored exam appointments and cannot be applied to existing exam appointments or retake attempts unless they were approved for the initial attempt.

If you don’t pass an exam on your first attempt, you will need to wait seven days to retake the exam. If additional retakes are needed, the wait time is longer to ensure adequate time for review and preparation. Splunk reserves the right to deny a retake beyond the sixth attempt.