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Observability Cloud Usage, Subscription Limits Enforcement, and Entitlements

Usage and Subscription Limits Enforcement
  1. Subscription Limits. The service is purchased as a subscription. Each subscription plan is defined by the subscription capacity limits as described in the applicable Order (the “Subscription Limits”).

  2. Usage Measurement
    • Splunk Infrastructure Monitoring. Splunk measures Customer’s usage of each component in the Subscription Limits on an hourly basis. At the end of each month, Splunk measures the monthly usage at the average of all hourly measurements (the “Infrastructure Monitoring Monthly Usage Level”). 

    • Splunk APM. Splunk measures Customer’s usage of each component in the Subscription Limits on a per minute basis, except that the usage of Monitoring MetricSet component in the Subscription Limits is measured every ten minutes. At the end of each month, Splunk measures the monthly usage at the average of all per-minute (and per ten minutes for Monitoring MetricSets) measurements (the “APM Monthly Usage Level”).

    • Splunk RUM. Splunk measures Customer’s usage as the number of Sessions per month. At the end of each month, Splunk measures the total number of Sessions (the “RUM Monthly Usage Level”).

    • Splunk Synthetic Monitoring. Splunk measures Customer’s usage as the total number of Browser Test Runs, API Test Runs, and Uptime Test Runs during each month (the “Synthetic Monitoring Monthly Usage Level”).

  3. Proration for Monthly Metrics. For Offerings with Capacity based on monthly metrics, the metrics will be based on calendar month measurements.  Metrics will be prorated on the first and last month based on the actual subscription start date.

  4. Subscription Limits Enforcement. If Customer’s Infrastructure Monitoring Monthly Usage Level, APM Monthly Usage Level, RUM Monthly Usage Level, and Synthetic Monitoring Monthly Usage Level (collectively, the “Monthly Usage Levels”) exceed the contractual allowable Subscription Limits, Customer agrees to pay Splunk an overage fee (the “Overage Fee”) calculated as 150% of the effective list price or Splunk may, at its sole discretion, limit Customer’s ability to add new monitors until it conforms to the contractual Subscription Limits, provided, however, that to help Customer avoid improperly incurring fees, if Customer’s usage at any time during the term of the General Terms significantly exceeds the Customer’s contractual Subscription Limits (as determined by Splunk at its sole discretion), Splunk may limit Customer’s ability to add new monitors, irrespective of Customer’s Monthly Usage Level.

Observability Cloud Entitlements

Splunk Infrastructure Monitoring

Product
Entitlement
Infrastructure Monitoring Host Standard Edition10 Containers or serverless functions, 100 Custom Metrics
Infrastructure Monitoring Host Enterprise Edition20 Containers or serverless functions, 200 Custom Metrics


Splunk APM Standard Edition

ProductEntitlement
APM - Host10 Containers or serverless functions, 3 Profiled Containers, 20 Monitoring MetricSets, 200 Troubleshooting MetricSets, Trace Volume of 10.24 MB per minute, Profiling Volume of 5.12 MB per minute
APM - Container Add-on1 Container or serverless function, 2 Monitoring MetricSets, 20 Troubleshooting MetricSets, Trace Volume of 1.024 MB per minute


Splunk APM, Enterprise Edition

ProductEntitlement
APM - Host20 Containers or serverless functions, 5 Profiled Containers, 40 Monitoring MetricSets, 400 Troubleshooting MetricSets, Trace Volume of 20.48 MB per Minute, Profiling Volume of 10.24 MB per minute
APM - Container Add-on1 Container or serverless function, 2 Monitoring MetricSets, 20 Troubleshooting MetricSets, Trace Volume of 1.024 MB per minute


Splunk APM Standard Edition - TAPM

ProductEntitlement
APM - TAPM0.005 Monitoring MetricSets, 0.05 Troubleshooting MetricSets, Trace Volume of 0.00256 MB per minute


Splunk APM Enterprise Edition TAPM

ProductEntitlement
APM - TAPM0.01 Monitoring MetricSets, 0.1 Troubleshooting MetricSets, Trace Volume of 0.00512 MB per minute


Splunk APM Standard Edition with Profiling - TAPM


ProductEntitlement
APM with Profiling - TAPM0.005 Monitoring MetricSets, 0.05 Troubleshooting MetricSets, Trace Volume of 0.00256 MB per minute, Profiling Volume of 0.00128 MB per minute


Splunk APM Enterprise Edition with Profiling - TAPM


ProductEntitlement
APM with Profiling - TAPM0.01 Monitoring MetricSets, 0.1 Troubleshooting MetricSets, Trace Volume of 0.00512 MB per minute, Profiling Volume of 0.00256 MB per minute


Splunk Real User Monitoring Standard Edition


ProductEntitlement (per 10,000 sessions/month)
RUM20 Monitoring MetricSets, 200 Troubleshooting MetricSets, Session Volume of 30 GB


Splunk Real User Monitoring Enterprise Edition


ProductEntitlement (per 10,000 sessions/month)
RUM40 Monitoring MetricSets, 400 Troubleshooting MetricSets, Session Volume of 60 GB, Session Replay


Splunk Synthetic Monitoring


ProductEntitlement (per 10,000 sessions/month)
Synthetic Monitoring

Browser Tests (1K runs per month)

API Tests (10K runs per month)

Uptime Tests (10K per month)

Last updated on February 2024

Prior Versions of USAGE, SUBSCRIPTION LIMIT ENFORCEMENT, AND ENTITLEMENTS