Program Overview

The Splunk Customer Success Plan is a program designed to help you quickly and successfully derive value from our products throughout your journey. Included with your license purchase, Success Plans provide Support, OnDemand Services (ODS), and Education (EDU) that help you get the most out of your Splunk investment.

Training Units (also known as "Training Credits") provided as part of a Customer Success Plan can be used for any public Instructor-Led Training (ILT) class or eLearning with Labs offering. The Training Units can also be used to purchase Certification Exam Vouchers. Training Units provided as part of a Customer Success Plan are not eligible to be extended.

To see how you qualify for a success plan, please refer to the Customer Success Plan information page.

Overview of Training Units

What are Training Units?

Training Units are valued at $10 per unit and can be used for any course offering and delivery method. See below for information about offerings and delivery methods.

What is a Training Unit Agreement?

Training Unit Agreements (TUAs) are used to manage training units in the Splunk Training and Enablment Portal (STEP). Each TUA will have an specific number that can be selected during checkout. Customers who have made several separate education purchases will have multiple TUA Numbers. TUA Numbers should be distributed to those who are eligble to use the Training Units

How To Use Training Units

Please see http://splunk.com/en_us/training/using-training-credits.html for directions on how to use and manage training units. If you need additional assistance, please contact education@splunk.com.

Splunk Education Delivery Methods

eLearning (free): Self-paced course. Students have 12 months to access vidoes, even after the course is completed!
eLearning with labs (paid): Self-paced course. Students have 12 months to access vidoes, even after the course is completed! Includes hands-on lab activities, as well as an engaging mix of video, animation and demos. Students can launch lab environments three times. The lab environment will be available for 4 hours during each launch.
Instructor-Led Public Virtual: Open to all customers, partners and Splunkers. Delivered by a live instructor via WebEx and can be attended from any location. We understand how adults learn and have taken virtual classes to the next level. We ensure that maximum concentration is kept during each class with engaging instructors, interactive quizzes and comprehensive hands-on labs.
Instructor-Led Dedicated Virtual: If you have a team to train, you can have a dedicated virtual class delivered by a live instructor via WebEx to just your employees. Students can attend from any location, but with the added ability to be able to virtually converse with colleagues and the instructor and focus the class on the needs of your organization.
Instructor-Led Dedicated Onsite: If you have a team to train, you can bring a Splunk instructor to your site allowing lively discussion amongst the attendees related to your specific company’s use of Splunk.

Splunk Education Learning Paths

From novice to expert, Splunk can be harnessed by anyone with the right training — and it's never been easier to get up to speed. Whether you're simply learning your way around the Splunk platform or getting certified to become a Splunk expert, there is a role-based learning path or certification track for you!

Splunk Search Expert Learning Path

Splunk Knowledge Manager Learning Path

Splunk Data Science Analyst Learning Path

Splunk Cloud Administrator

Splunk Enterprise Administrator Learning Path

Splunk Enterprise Architect Learning Path

Splunk Enterprise Developer Learning Path

Splunk Security Operations Center (SOC) Analyst Learning Path

Splunk SOC Administrator Learning Path

Splunk IT Analyst Learning Path

Splunk IT Administrator Learning Path

Splunk SOAR Administrator Learning Path

Splunk DevOps, developer, or SRE Learning Path

Training Unit Costs

For class pricing based on units, please see Splunk Education Pricing.

Example Plans

While the Training Units that you have received as part of your Success Plans can be used for any course or offering, we have compiled a list of sample course plans that you may find useful based on a potential use case.

These plans are examples only. You can use training units for any education offerings.

Note: User roles build (an Administrator is also a Knowlede Manager) and most courses have prerequisites. Be sure to review the Splunk Education Learning Paths for more details.

Examples for the Success Plan - 700 Units

Splunk Cloud Users and Cloud Administrators

Splunk Education's learning path for Splunk Cloud customers offers courses for end users as well those in charge of managing Splunk Cloud users, data inputs, and configurations. The example 700-credit path below includes training for (10) Beginner Search Experts, (1) Intermediate Search Expert, (1) Advanced Search Expert, (1) Knowledge Manager, and (1) Cloud Administrators

Number of Students	Course(s)	Units per person	User Roles	Outcomes	Total Credit Price
10	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs	0	Beginner Search Expert	Search and navigate in Splunk Use fields Sort and output your data into tables Create basic reports	0
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Working with Time - eLearning with labs - 30 units Statistical Processing - eLearning with labs - 30 units Scheduling Reports and Alerts - free eLearning no labs Introduction to Dashboards - eLearning with labs - 30 units	90	Intermediate Search Expert	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports Dashboards Alerts Use SPL commands	90
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Working with Time - eLearning with labs - 30 units Statistical Processing - eLearning with labs - 30 units Scheduling Reports and Alerts - free eLearning no labs Introduction to Dashboards - eLearning with labs - 30 units Result Modifications - eLearning with labs - 30 units Leveraging Lookups and Subsearches - eLearning with labs - 30 units Correlation Analysis - eLearning with labs - 30 units Search Under the Hood - free eLearning no labs Dynamic Dashboards - eLearning with labs - 30 units	210	Advanced Search Expert	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports Dashboards Alerts Use additional SPL commands Apply best practices for building dashboards and forms Use tokens and global searches Create dynamic behaviors	210
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Enriching Data with Lookups - eLearning with labs - 30 units Data Models - eLearning with labs - 30 units	120	Knowledge Manager	Create field aliases and calculated fields Create tags and event types Use macros Create workflow actions and data models	120
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Splunk Cloud Administration - instructor-led training - 200 units	260	Knowledge Manager, Cloud Administrator	Manage users and get data in Splunk Cloud Apply knowledge and best practices Administer the Splunk Cloud deployment	260
				Total	680

Splunk Enterprise Users and Administrators

Whether you're a Splunk power user learning investigative keyword searches and creating rich reports and visualizations or a Splunk administrator responsible for a single Splunk instance or a massive distributed deployment, our curriculum teaches you the concepts, tasks, and best practices to keep your Splunk installation happy, healthy, and growing. The example 700-credit path below includes training for (10) Beginner Search Experts, (1) Intermediate Search Expert, (1) Advanced Search Expert, (1) Knowledge Manager, and (1) Administrators

Number of Students	Course(s)	Units per person	User Roles	Outcomes	Total Credit Price
10	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs	0	Beginner Search Expert	Search and navigate in Splunk Use fields Sort and output your data into tables Create basic reports	0
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Working with Time - eLearning with labs - 30 units Statistical Processing - eLearning with labs - 30 units Scheduling Reports and Alerts - free eLearning no labs Introduction to Dashboards - eLearning with labs - 30 units	90	Intermediate Search Expert	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports Dashboards Alerts Use SPL commands	90
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Working with Time - eLearning with labs - 30 units Statistical Processing - eLearning with labs - 30 units Scheduling Reports and Alerts - free eLearning no labs Introduction to Dashboards - eLearning with labs - 30 units Result Modifications - eLearning with labs - 30 units Correlation Analysis - eLearning with labs - 30 units Search Under the Hood - free eLearning no labs Dynamic Dashboards - eLearning with labs - 30 units	180	Advanced Search Expert	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports Lookupss Alerts Use additional SPL commands Apply best practices for building dashboards and forms Use tokens and global searches Create dynamic behaviors	180
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Enriching Data with Lookups - eLearning with labs - 30 units Data Models - eLearning with labs - 30 units	120	Knowledge Manager	Create field aliases and calculated fields Create tags and event types Use macros Create workflow actions and data models	120
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Splunk System Administration - instructor-led training - 100 units Splunk Data Administration - instructor-led trining - 150	310	Knowledge Manager, Enterprise Administrator	Manage users and get data in Splunk Enterprise Apply knowledge and best practices Administer the Splunk Enterprise deployment	310
				Total	700

Splunk Enterprise Security Users and Administrators

Learn to install, configure, manage, and use the Splunk App for Enterprise Security and prepare security practitioners to use Splunk Enterprise Security (ES). Students will use ES to identify and track security incidents, analyze security risks, use predictive analytics, and threat discovery. The example 700-credit path below includes training for (1) ES Anlyst and (1) ES Admin (on-Prem - Enterprise).

Number of Students	Course(s)	Units per person	User Roles	Outcomes	Total Credit Price
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Search Under the Hood - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Intro to Dashboards - free eLearning no labs Using Splunk Enterprise Security - instructor-led training- 150 units	150	ES Anlyst	Search and navigate in Splunk Use fields Sort and output your data into tables Create basic reports Dashboards Navigate and use the Enterprise Security App	150
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Search Under the Hood - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Enriching Data with Lookups - eLearning with labs - 30 units Data Models - eLearning with labs - 30 units Introduction to Dashboards - eLearning with labs - 30 units Splunk System Administration - instructor-led training - 100 units Splunk Data Administration - instructor-led trining - 150 Administering Splunk Enterprise Security - instructor-led training - 150 units	550	ES Admin (on-prem - Enterprise)	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports Create lookups and other knowledge objects Apply best practices for building dashboards and forms Manage users and get data in Splunk Enterprise Apply knowledge and best practices Administer the Splunk Enterprise deployment Manage and configure Splunk Enterprise Security	550
				Total	700

Splunk IT Service Intelligence Users and Administrators

Learn to install, configure, manage, and use Splunk for IT Service Intelligence (ITSI). Learn about ITSI architecture, deployment planning, installation, service design and implementation. Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more. The example 700-credit path below includes training for (2) IT Analysts and (1) IT Admin (on-prem - Enterprise).

Number of Students	Course(s)	Units per person	User Roles	Outcomes	Total Credit Price
2	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Search Under the Hood - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Intro to Dashboards - free eLearning no labs Using Splunk IT Service Intelligence - instructor-led training- 50 units	50	IT Anlyst	Search and navigate in Splunk Use fields Sort and output your data into tables Create reports and alerts Dashboards Navigate and use the IT Service Intelligence App	100
1	Intro to Splunk - free eLearning no labs Using Fields - free eLearning no labs Visualizations - free eLearning no labs Working with Time - eLearning with labs - 30 units Correlation Analysis - eLearning with labs - 30 units Scheduling Reports and Alerts - free eLearning no labs Intro to Knowledge Objects - free eLearning no labs Creating Knowledge Objects - eLearning with labs - 30 units Creating Field Extractions - eLearning with labs - 30 units Data Models - eLearning with labs - 30 units Introduction to Dashboards - free eLearning no labs Splunk System Administration - instructor-led training - 100 units Splunk Data Administration - instructor-led trining - 150 Implementing Splunk IT Service Intelligence - instructor-led training - 200 units	600	IT Admin (on-prem - Enterprise)	Search and navigate in Splunk Use fields Get basic statistics from your data Create reports and alerts Create lookups and other knowledge objects Apply best practices for building dashboards and forms Manage users and get data in Splunk Enterprise Apply knowledge and best practices Administer the Splunk Enterprise deployment Manage and configure IT Service Intelligence App	600
				Total	700

Splunk Education | Customer Success Plans

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