GTM Operations

Delivering smart customer and field user experiences

Do you have a knack for simplifying complex processes? Can you always find a more efficient way to do something? You’ve found your people.

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How we work

We build strategies, drive transformation and implement policies, processes and technologies to streamline operations and delight customers. Our operational excellence enables how we interact with customers and run our business.

Drive operational excellence and all facets of operational execution in support of the global GTM organization supporting sales, sales engineering, renewals, partners and customer success.

Lead the design and delivery of cross-company systems and process transformation projects that improve operational scale and customer experience.

Host annual GTM Operations Career Month with panels, lunch and learns and interactive courses for employees and people managers.

Leverage predictive data and advanced analytics to build customer intelligence and performance insights.

New team members get matched with an onboarding buddy to help accelerate onboarding, grow their network and plug knowledge gaps.

The GTM Operations +D Program helps Splunkers learn to recognize, embrace and navigate the opportunities and challenges that come with leadership.

Helping the Sales team to close deals is incredibly rewarding. We have the perfect blend of flexibility and ethical rigor that allows me to be creative in structuring complex deals while ensuring everything remains compliant.

Ruby Choi Deal Management Manager, Tokyo

Meet SVP GTM Operations Emily Killam

Leads operational excellence across sales, customer success and marketing
Formerly at AWS (sales strategy, operations and enablement leadership), Raytheon Technologies (finance leader)
Loves dogs, goats and horses and any outdoor activity involving the former
Enjoys sitting around a campfire with friends and family, listening to music, telling stories and enjoying great food and drink
B.S., Pennsylvania State University
Executive Sponsor: Pilipinx Employee Resource Group

Follow Emily on LinkedIn

Emily Killam, Senior VP Go to Market Operations at Splunk.

Hear from Splunkers

Our people bring unique perspectives and plenty of passion to the work they do at Splunk.

I feel respected and valued here at Splunk. The leadership team is encouraging and the work I do has an impact on our company. I love the flexibility to balance my work life and family life. I can see an awesome path ahead with room to grow.

Loranda Martin Director, Customer Success Transformation

Sheryl Pounds, Senior Program Manager at Splunk.

I love working at Splunk because my team encourages me to be myself and they enable me to support all Splunkers while having fun at work!

Nikhil Singhal Senior Manager, Technical Delivery

The teams within the team

Revenue operations
Strategy and planning
Incentive compensation
Deal strategy and execution
Enterprise applications and transformation office

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