Customer Success and Experience

Customer delight is our mantra

Are you someone who puts customers at the center of everything you do? You’re in the right place!

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How we work

We empower customers with the knowledge, expertise and resources to achieve their desired outcomes. By helping them maximize the value of Splunk, we build long-term success and loyalty.

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We provide customers with expert guidance, education, hands-on training, technical certification and strategic deployment to boost knowledge, fine-tune performance, add value and maximize outcomes.

community-intelligence

Our Chief Customer Officer Toni Pavlovich hosts a regular Ask-Me-Anything session where Splunkers are encouraged to ask any question that is top of mind and she will respond.

awards

The Customer Success Awards Program is a twice yearly peer recognition program that showcases exceptional Splunker contributions that positively impact the customer experience.

During our Annual Career Development Month, our team can access interactive and recorded sessions to learn about resources for their career growth and development at Splunk.

If you’re a curious, life-long learner, Splunk is the place for you. Providing Splunkers and customers with technical training and support resources is key to career-building and enterprise resilience.

Our engaging onboarding experience equips new Splunkers with the necessary knowledge and tools to become effective contributors to their teams and efficiently engage with our customers.

Field Marketing Manager Adam Duda

Splunk is the most dynamic company that I have ever worked for. I love the culture. I feel support from my management and appreciate how the company contributes to so many topics that affect our society today.

Marco Umaña Project Manager, Costa Rica

Meet CCO, Toni Pavlovich

Champions customer experience and Splunk’s customer-first culture
30 years’ experience with leadership positions at Veritas Technologies, Symantec, Oracle, Lockheed Aeronautical System and Interactive Development Environments
Sea turtle preservation volunteer, classical pianist, kickboxer and sax player for The Irregular Expressions — winner of Splunk’s Battle of the Bands
Executive Sponsor: Veterans Employee Resource Group
B.S., Rensselaer Polytechnic Institute

Follow Toni on LinkedIn

Toni Pavlovich, Chief Customer Officer at Splunk.

Hear from Splunkers

The customer success and experience team is all about connecting and bringing out the best in each of us. See what makes our team stand out and why we enjoy what we do.

I like to tell people that Splunk is an organization centered around our people and it’s the amazing Splunkers here who create the tools to answer some of the world’s most difficult questions.

Sol Warnock Senior Consulting Manager

Sol Warnock, Senior Consulting Manager at Splunk.

I love what I do. We have thousands of customers, and I get to build strong relationships with them. When we meet, I reach out to shake their hands and they give me bear hugs.

Camille Balli Lead Technical Success Engineer

Camille Balli, Senior Technical Support Account Manager at Splunk standing outside in a tropical setting.

Our team in action

See what the journey to digital resilience looks like with Splunk customer success.

Get to know customer success and experience a little better

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Splunk’s Hiring Practices

^{We value diversity, equity and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the Equal Employment Opportunity Commission’s Know Your Rights notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

^{Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s U.S. Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.}