Learn how Splunk AppDynamics optimizes hybrid and on-prem application performance with full-stack observability linked to business performance.
Full steam ahead to the cloud with best-in-class availability
AppDynamics played a central role in IT projects reaching important milestones across the Vrio business such as its migration to Oracle Cloud, which required careful project planning and execution. “The cloud completely changes the way that we monitor and deploy agents. Even the way that customers interact with our applications is different because you no longer have control of the physical hardware,” says Salgado. “With AppDynamics we could monitor, troubleshoot, and optimize our cloud-based applications and infrastructure during the migration process and beyond.”
With millions of viewers across many countries, system availability is a number one priority for Vrio. A single minute of downtime not only alienates customers but does long-term damage to the brand. “With AppDynamics, we have achieved 99.9% availability consistently for the past few years,” says Salgado.
AppDynamics also enabled the Vrio team to reduce troubleshooting activities by about 50%. “We have a saying at Vrio: ‘AppDynamics doesn't make mistakes and doesn't lie’,” says Salgado. “This is because it removes any ambiguity when pinpointing the root cause of issues. So, we can work more efficiently as a team to identify and resolve issues.”
Growing the business and reducing support costs
Since the deployment of AppDynamics, Vrio reduced the cost of maintenance contracts with third-party suppliers by 23% through the transformation of the maintenance bidding process.
Instead of measuring servers, configuration items, and headcounts, suppliers are now asked to deliver services based on stability, availability, and even application SLAs. "AppDynamics is like a piggy bank, saving Vrio money rather than contributing to business costs,” says Salgado. “It's also the best pillow and mattress I ever bought, because I sleep much better these days.”
Above all, with AppDynamics the Vrio team can be more proactive and make a positive contribution to the business. “When you’re not firefighting, you can work on areas that further improve your IT environment and prepare the company for new initiatives,” Nazare says.
Vrio has launched a streaming app called SKY+ and is planning to expand its broadband streaming offers. “With AppDynamics we have created a highly stable, available infrastructure that means we can actively support the company as it launches new platforms and services in the next few years,” Nazare explains.
Salgado gives an example of how AppDynamics supported the merger of the SKY operations team with its colleagues at DirecTV. “We were the first to deploy a unified environment for consoles, parameters, and metrics, and this is helping to set the pace for other organizations in the group,” he says.
With the World Cup behind them and having successfully unified the regional operations teams, Nazare and Salgado are looking to the future of full-stack observability with Cisco and Splunk They see the potential to use AI and machine learning features to track and diagnose problems automatically and provide customers and employees with flawless digital experiences.
“With the Olympics in 2024 and the next World Cup in 2026, we know that we are in safe hands. Just as Argentina won the trophy in 2022, AppDynamics gives us the visibility to keep our international audience entertained while winning on the broadcast-media playing field,” says Salgado.
