For the tenth consecutive time, Splunk is proud to be named a Leader in the 2024 Gartner Magic Quadrant for Security Information and Event Management (SIEM).
Drilling down into millions of IT transactions
Since beginning to use AppDynamics in 2018, Vodafone centralized application monitoring for more than 30 business applications. It instrumented numerous databases and hundreds of servers across its IT network. AppDynamics allows the business to identify performance issues in near real-time, so teams can drill down to the root cause of these challenges and address them quickly at the source.
“Not only does AppDynamics help us to manage performance issues more quickly and proactively, it gives us the end-to-end visibility we need to prioritize our performance needs,” says Croce. Vodafone has used AppDynamics to analyze billions of business transactions and millions of browser sessions, thereby helping it to identify and resolve issues with any problematic transactions.
The hours Vodafone saved in its application monitoring translated to major improvements to its customer experience. In addition, the insights it gets from AppDynamics give the business firmer ground to stand on with its IT vendors. If a performance issue appears in one of its third-party software solutions, Vodafone can easily pinpoint the cause and work with the vendor to address it.
“AppDynamics is our Rosetta Stone, helping us to translate and migrate our applications to this new environment while maintaining the high standard of service that defines our business,” says Croce.
Vodafone's goal is to aggregate all the data from its various cloud solutions into a common view, gaining visibility of all its applications and cloud deployments in a single location. The team is working closely with Cisco Professional Services to achieve full-stack observability.
“Cisco Professional Services are pros at application monitoring and business transformation. The level of insight and guidance they provide surpassed our expectations at every turn, giving us the confidence that our cloud transformation is in good hands,” says Meo.
A central console to govern application performance
Vodafone continues to gain visibility and control over its operations as it instruments new applications, servers, and databases with AppDynamics. The granular performance improvements it makes add up quickly, leading to major improvements in the speed and cost of operations — and in the quality of its customer experience. “Working with Cisco is like having one big console from which you can control every key element of your operations,” says Meo.
“A KPI is just a number, but with AppDynamics you also get the context and history of that number so you can understand the moving parts behind it,” says Meo. “That’s what makes the solution so valuable. You can treat problems at the source, not just manage symptoms on the front end.”
This level of insight proved invaluable when monitoring a critical crew management application. “If our crew can’t access time-sensitive information, it can result in even a few minutes of delay that could be detrimental to the customer experience,” says Challis.
Driving adoption and cultural change
Vodafone’s transformation is more than a technology story. The company has undergone a complete cultural shift, empowering its employees to take advantage of its cloud-based applications and services to improve the way they work each day.
Employee training is a major driver of this cultural shift, helping to boost adoption by 40% since Vodafone first began using the solution. This figure is not just testament to the improvements Vodafone has seen in its application performance and operations since going live with AppDynamics, it is also proof of the value of the full-stack observability that Cisco delivers in a large and multi-faceted IT organization.
“It’s amazing how smoothly a business runs when everyone has access to the same detailed information,” says Croce. “Teams speak the same language, align their priorities, and collaborate in ways that yield surprising positive outcomes for their customers, their teams, and Vodafone as a whole.”
