Marketing

San Jose, Costa Rica

- Hybrid Remote

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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary:

Are you passionate about crafting compelling narratives that highlight success and drive change? Splunk is seeking a dynamic and experienced Technical Writer to join our rapidly growing Win-Loss Analysis program!

The Win-Loss Technical Writer will be responsible for creating compelling content that communicates results of and reasons behind Splunk’s key sales wins—including competitive replacements , defensive retentions and customer win-backs—to internal stakeholders via Win Stories and in collaboration with Customer Advocacy via public Case Studies. The Technical Writer will work closely with competitive intelligence, sales, sales engineering, marketing, strategy, product marketing and channel partners to create powerful narratives that highlight and reinforce Splunk’s flexible customer use cases and powerful technical product differentiation.

Key Responsibilities:

Create compelling content that communicates Splunk’s key wins internally and externally
Work closely with Competitive Intelligence and Customer Advocacy teams
Collaborate across sales, sales engineering, marketing, product marketing and channels
Develop a deep understanding of Splunk’s competitive value propositions and use cases
Plug closely into global sales wins to develop a rapid-response publication capability
Develop reciprocal trust-based relationships with Splunk sellers, SEs and channel sellers

Essential Requirements:

4+ years of experience in persuasive technical writing, with strong written communication skills and a background in journalism, marketing communications, proposals or similar written disciplines.
Demonstrated persuasive written technical communication skills in the English language
Ability to weave compelling narratives tied to competitive differentiators and use cases
Dexterity to interpret sales reports and interview selling teams to derive key win factors
Assertiveness to push and challenge sellers and channel partners to reveal win rationales
Persistence and perseverance to dig, probe and navigate complex organizations remotely
Ability to work independently in a remote capacity on assigned and self-directed projects

Preferred Qualifications:

Prior experience in narrative writing within a win-loss program at a technology company is desired but not required.
Prior experience with Salesforce customer relationship management (CRM) software
Prior experience writing internal win stories or public case studies for software products
Prior experience interviewing sellers and channel sales partners for deal-winning insights
Multilingual English/Spanish with one or more additional European or Asian languages

What We Offer You:

A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
A stable, collaborative and supportive work environment.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

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Splunk's Hiring Practices

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