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Solution Architect (Observability)

  • - Hybrid Remote

弊社はクラウド、SIEM、IT運用、DevOpsの主要分野においてグローバル19,000社以上、様々な業界で利用され、高い評価を受けるデータ収集・分析基盤ソリューションを提供しているSaaS IT ソフトウェア企業です。取得した特許数は850を超えており、あらゆる環境でデータを共有できるオープンで拡張性の高いプラットフォームを提供しています。既にグローバル19,000社以上のさまざまな業界で利用され、高い評価を受けているデータ収集・分析基盤ソリューションです。

グローバル戦略強化に伴い、2012年2月に日本支社を開設。東京の丸の内・大手町、大阪および名古屋にオフィスを構え、この10年で多くの日本企業も導入・ご利用いただいており上場企業を含む、有名企業との取引も多数ございます。

また2024年3月下旬にシスコグループの傘下に入りました。 シスコとスプランクの2 社で世界最大級のソフトウェア企業を形成し、マルチクラウドハイブリッド環境全体のデジタル体験を向上させる包括的なオブザーバビリティ ソリューションを提供していきます。
当社では、オブザーバビリティ製品専任のソリューションアーキテクトとして日本で活躍する方を募集しています。このポジションでは、必要な情熱、スキル、経験に加え、ダイナミックでペースの速いスタートアップ環境での仕事に慣れていること、成功する組織の構築と管理における明確な実績があることが求められます。成長を続ける当社のチームの一員として、当社の収益の大きな部分を担う重要な役割を担っていただきます。


【業務内容】
  • 営業プロセスの技術評価段階を積極的に推進、リードし、営業/チャネルチームと連携して、当社のオブザーバビリティのサービスの主要な技術アドバイザー兼提唱者として活動
  • プレゼンテーション、デモンストレーション、技術的な営業活動の経験をお持ちの方、また、お客様の技術者や幹部に対して当社製品を紹介し、販売することができる方
  • 当社の技術、機能、ソリューション、アプリケーションに関するお客様からの技術的な質問に答えるとともに、当社の技術や製品の位置づけをビジネスユーザーと技術ユーザーの両方に明確に説明
  • 営業プロセスのすべての段階において、お客様の満足を得るために、担当アカウントのすべての技術的な問題を特定
  • 販売サイクルを通じて、お客様の技術スタッフ、リーダー、経営陣と良好な関係を築き、維持する
  • ウェブコンテンツの開発および拡大、マーケティングや営業と連携したサービスの価値提案、資料、営業手法の改善
  • オンサイト、ウェビナーセッションによる遠隔操作、コンファレンスやトレードショーなどのフィールドイベントで、お客様に製品やサービスを紹介

    【必須(MUST)】

    • 現場のObservability やDevOpsなどクラウドネイティブ環境の概念を理解し、実践している方(役割に関係なく)
    • マイクロサービスやサーバーレスアーキテクチャの経験をお持ちの方(Kubernetes、Docker、Serverless機能など)
    • バックエンド(Java、Python、Goなど)で2言語以上、フロントエンド(JavaScript、Kotlinなど)で1言語以上のプログラミング言語を快適に扱えるエンジニア/ソフトウェア開発経験をお持ちの方
    • Amazon Web Services(AWS)、Google Cloud、Microsoft Azureなどのパブリッククラウドでの構築や運用の経験をお持ちの方(認定資格があれば尚可)
    • 未経験の技術要件(言語、ライブラリ、プラットフォームなど)を素早くキャッチアップできる方
    • ネイティブレベルの日本語でのコミュニケーションが可能な方
    • 英語の読み書きができる方(翻訳ツール使用可)

    【歓迎(WANT)】

    • オブザーバリティの知識や経験
    • セールスエンジニアのようなお客様と接するプリセールス職の経験をお持ちの方
    • OpenTelemetry、OpenCensus、Jaeger、Zipkin、Prometheusなどのテレメトリデータプラットフォームを理解されている方
    • マルチテナントアーキテクチャーにおける純粋なSaaSソリューションの販売と実務経験をお持ちの方
    • AndroidやiOSのアプリ開発経験をお持ちの方
    • 観測可能なソリューションの使用経験がある方(Datadog、New Relic、Dynatrace、OSS Stackなど)

    SE組織の社員インタビュー記事もご参照ください!

    Splunker Stories 社員の声 - Splunkソリューションエンジニアとは?


    Come and join us as we pursue our disruptive new vision to remove the barriers between data and action, empowering observability, IT and security teams to ensure their organizations are secure, resilient and innovative. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

    We are seeking a special pre-sales engineer to join our team in Japan as a Sales Engineer. In addition to requisite passion, skills and experience, comfortable working in a dynamic, fast-paced startup environment, you will have a measurable track record in building and managing successful organizations. As a member of our growing team, you will play a key role driving a significant share of revenue for Splunk.
    • Responsible for actively driving and leading the technology evaluation stage of the sales process, working in partnership with the sales/channels Team as the key technical advisor and advocate for our products and services
    • You also would be encouraged to have experience presenting, demonstrating and handling technical sales engagements as well as being able to present and sell our product to our customer’s technical and executive audience
    • Answer technical questions from customers regarding Splunk technology, features, solutions, applications as well as articulate Splunk technology and product positioning to both business and technical users
    • Identify all technical issues of your assigned accounts to assure complete customer happiness through all sales stages
    • Establish and maintain positive relationships throughout the sales cycle with our customer's technical staff, leaders and management
    • Develop and expand our web based content and work with marketing and sales to refine our service value proposition, literature as well as sales approach
    • Demonstrate Splunk products and services to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows
    Minimum Qualifications:
    • Understanding and practice Site Reliability Engineering principles (regardless of role)
    • Experience working in engineering/software development, comfortable working with programming languages for backend (Java, Python, Go etc) at least 2 languages and for frontend (JavaScript, Kotlin etc) at least 1 language.
    • Experience working in building and operating in public clouds, such as Amazon Web Services (AWS), Google Cloud, Microsoft Azure (certification is preferred)
    • Experience with microservices and serverless architectures, for example Kubernetes, Docker, Serverless functions
    • Able to quickly catch up on technical requirements (languages, libraries, platforms, etc.) that you have no experience with.
    • Native level Japanese communication. Reading and writing in English (using a translation tool is allowed).
     
    Preferred Qualifications:
    • Experience working as Pre-sales role like Sales Engineering that are customer facing
    • Understanding of OpenTelemetry, OpenCensus, Jaeger, Zipkin, Prometheus, other telemetry data platforms.
    • Experience selling and working with pure SaaS solutions in multi-tenant architectures
    • Experience with Android and iOS app development.
    • Prior experience with observability solutions (Datadog, New Relic, Dynatrace, OSS Stack etc).
    Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

    Splunk's Hiring Practices

    Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

    We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

    Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

    Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

    Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

    Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

    Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

    To check on your application click here.

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