Role Summary
Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a senior manager of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and monitoring our rapidly growing Cloud Platform. You'll use metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for and individual to bring a fresh approach to problems of all shapes and sizes and help us build a top-notch Splunk Cloud TechOps team.
What you'll get to do
Responsibilities:
- Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
- Define and lead all aspects of TechOps projects to ensure quality and alignment with business goals
- Collaborate with partner teams to identify and address gaps and opportunities within the business
- Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
- Drive automation and software-defined approaches to reliability and availability as well as organisational change
- Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologies.
- Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
- Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities
- Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
- Provide incident and escalation lead responsibilities, contribute to post incident reviews, and follow through with action plans
- Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality
Must-have Qualifications
- At least 5 years in hands-on leadership position
- Deep understanding of Cloud (AWS, Azure, GCP)
- Experienced in Systems Administration or Technical Operations
- Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
- Strong knowledge of and experience with config management
- Collaborative with exceptional social and interpersonal skills
- Calm and collected in stressful situations, such as a major service outage
- Take charge personality, and the ability to drive a plan to completion
- Comfortable working in a dynamic environment with a highly technical team
- Demonstrated attention to detail, follow through, and ability to prioritize quickly are vital
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $203,200.00 - 279,400.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $182,880.00 - 251,460.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $162,560.00 - 223,520.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.