Customer Success and Support

Dublin, Ireland

- Remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Senior Professional Services Security Consultant’s fuel solutions to ensure enterprise security deployments make the deepest impact possible across an organisation. Splunk consultants solve organisations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated, have an insatiable thirst to learn new technologies and thrive in a fast paced environment.

Splunk is looking to grow the foundation of its Professional Services team with a Senior Splunk Certified Professional Services Security Consultant to deliver high value security related solutions.

What will you be doing?

Join a team of dedicated Splunk security practitioners. We value the experience and growth of our customers and team members, and hold each other accountable for our development
Act as a senior consultant, driving delivery of technical projects through ownership of technical design activities and, and getting hands on with complex technical implementation. Customer effective utilisation target of 56%
Drive design and implementation of Splunk SIEM/SOAR while working side by side with the customers to create roadmaps to resolve their unique problems
Utilise security domain expertise to support customer adoption of Splunk security platform
Work with an extended team of incredibly hard working peers, all the way from the Field, Sales Engineering/GtM and the Customer Success & Experience (CSX) ecosystem (Support, CS, EDU)!
Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation. As a technical leader, you will help mentor and develop more junior customers and colleagues
Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources
A stable, respectful and collaborative work environment.

That sounds great - what experience do you need?

Fluent in English
Willingness to travel up to 60% within EMEA
Willingness to undergo security checks, as appropriate
Demonstrated experience as a technical leader in consulting/architect roles. 7+ years IT career experience, 5+ years information security experience
Experience of engineering one or more SIEM / SOAR solutions: Splunk, Splunk SOAR, Resilient/IBM QRadar SOAR, Demistro/Palo Alto XSOAR, Tines, ArcSight, LogRhythm, ELK, IBM QRadar, Sentinel, Chronicle
Experienced and certified with Splunk, and one or more Splunk premium applications, including: Enterprise Security, Splunk SOAR (Phantom), Splunk UBA
Industry standard security certifications: GIAC, CISSP, OSCP or equivalent
BA/BS preferred in computer security, computer science, computer engineering, or mathematics or equivalent work experience
Masters in Security and/or AI-ML will be considered as a strong plus
Passion for Splunk products and the solutions we bring to our customers
You can collaborate across the entire Splunk organisation to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
Experience with both the Unix and Windows operating systems; comfortable on the command line interface
Working knowledge of scripting languages (Bash, Python)
Ability to stop, collaborate and listen to technical and non-technical consumers from security analysts to executive level partners
Demonstrable understanding of common enterprise security applications
Thrives in a dynamic, fast-growing environment while working independently from other members of the team

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Ireland

Base Pay: EUR 87,200.00 - 119,900.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

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Splunk's Hiring Practices

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^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

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