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Customer Success and Support

Senior Professional Service Consultant

  • - Hybrid Remote
<当社について>    
弊社はクラウド、SIEM、IT運用、DevOpsの主要分野においてグローバル19,000社以上、様々な業界で利用され、高い評価を受けるデータ収集・分析基盤ソリューションを提供しているSaaS IT ソフトウェア企業です。取得した特許数は850を超えており、あらゆる環境でデータを共有できるオープンで拡張性の高いプラットフォームを提供しています。既にグローバル19,000社以上のさまざまな業界で利用され、高い評価を受けているデータ収集・分析基盤ソリューションです。

グローバル戦略強化に伴い、2012年2月に日本支社を開設。東京の丸の内・大手町、大阪および名古屋にオフィスを構え、この10年で多くの日本企業も導入・ご利用いただいており上場企業を含む、有名企業との取引も多数ございます。

また2024年3月下旬にシスコグループの傘下に入りました。 シスコとスプランクの2 社で世界最大級のソフトウェア企業を形成し、マルチクラウドハイブリッド環境全体のデジタル体験を向上させる包括的なオブザーバビリティ ソリューションを提供していきます。
     
<業務内容>    
プロフェッショナルサービスコンサルタントは、主にSplunk製品の導入構築支援、構築後の運用技術支援等に取り組んでいただき、お客様が製品をご利用していただくための最適なシステム環境の導入を行っていただきます。今回のポジションはセキュリティの導入支援に特化していただくコンサルタントポジションとなっております。お客様の状況を正確に把握し、最適な提案を通じて、お客様先の運用・システム環境に応じた最適なソリューションやセキュリティロードマップの提供を行っていただきます。    
     
このポジションは、セキュリティソリューションもしくはオブザーバビリティ製品のいずれかの分野に特化し、ソリューションを促進し、顧客の製品導入後、顧客企業全体に大きなインパクトを残すことができ、様々な技術課題を解決することができます。    
     
最新技術を学ぶことに貪欲で、目まぐるしく変化する環境でも成長できる方を募集しております。    
コンサルタントとして、様々なビジネス分野、分析、技術背景から生まれる新技術をマスターしましょう!    
     
<業務詳細>    
・Splunk製品を使ったエンタープライズシステムの構築、導入を主導し、顧客と二人三脚でその顧客特有の課題を解決していく。  
・フィールドセールスからエンジニア、カスタマーサポートまで、優秀で情熱のあるチームと連携する。    
・外部連携をしながら、顧客のニーズを吸い上げ、期待値に応える。    
・導入後の運用サポートを支援し、お客様の課題や問題を解決する。    
・革新的なソリューションを生み出す最善の方法を顧客に提案、製品の活用を促し、自社の価値を最大化する。    
・関連性のある情報、タイムリーな情報という2種類をうまく組み合わせ、チームというリソースを最大限活用する。    
・お互いがリスペクトしあえる、協力的かつ安定した環境を作る。    
     
我々はワークライフバランスを重視しており、それがよい職場環境を醸成すると考えています。    



    
<応募条件>    
・現職で技術コンサルティング、システムエンジニアもしくはビッグデータ分析を5年以上経験している方。
・セキュリティもしくはオブザーバビリティの知識 (SIEM, SOAR, DevOps, Observabilityの経験は尚可)
    
・技術者/非技術者問わず、ITアドミニストレータから役員レベルまでの顧客に対して、協力し、耳を傾け、時には制止することができる方。    
・日本語は母国語レベル、英語は読み書きレベル。    
・熱意を持って何事も貪欲に学ぶ姿勢。    
・顧客からあがった機能改善の要望を推進するために、製品チームや技術チームと連携して正しいソリューションを提供するなど、当社全体で協力できる方。    
・Unix、Linux、Windowsの経験があり、コマンドラインを快適に利用できる方。    
・ダイナミックかつ成長の速い環境で、自社や自チームから離れた場所でも自走して成長できる方。    
・コンピューターサイエンス、コンピューターエンジニアリング、数学での学士、もしくは関連分野での実務経験があることが望ましい。    




    
歓迎(WANT)    
・Splunk製品を使ったことのある方、Splunk製品の資格を持っている方。    
・統計的、分析的モデリングのできる方。    
・bashなどのスクリプト言語、java、.NETなどのアプリケーション開発、データベースや分析ツールの業務知識や最近の経験がある方は尚可。    
Professional Service Consultant として活躍する社員のインタビュー記事もご参照ください。
     
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!    

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.    
As a Professional Services Consultant, you will fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk Consultant you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?    

Responsibilities:

  • The opportunity to drive complex deployments of Splunk while working side by side with the customers to resolve their unique problems.
  • You will work with a team of incredibly talented and dedicated peers, all the way from the Field, Sales Engineering and Customer Support.
  • Breadth and depth. Do you want to work with partners for maximum effectiveness? We have that.
  • Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • The ability to empower customers to take on the next wave of questions on their own.
  • A chance to share best practices and create innovative solutions to push user adoption and maximize the value of Splunk.
  • Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
  • A stable, respectful and collaborative work environment.
  • Balance. We don't expect people to work 12 hour days. We want you to enjoy your time outside of work too. Want to choose your hours? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a great environment.

Requirements:

  • 5+ years of current experience in technical consulting or big data analytics.
  • Native Japanese and Fluent English ability
  • Passion. Our customers are just as passionate about Splunk as we are about the solutions we bring to them.
  • Someone who can collaborate across the entire Splunk organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input.
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
  • Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
  • Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
  • Demonstrable understanding of common enterprise applications (especially in the areas of government).
  • Not required, but a plus: statistical and analytical modeling.
  • Someone who thrives in a dynamic, fast-growing environment while working independently and remotely from other members of your team and corporate.
  • Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
  • BA/BS preferred in computer science, computer engineering, finance or mathematics or equivalent work experience
   
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.    

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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