Customer Success and Support

- Remote

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Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Our Global Strategy & Execution team is seeking experience around Program Management leadership and methodologies to support and manage a centralized PMO for TS&I. In this role, you will be responsible for building out the PMO process within the team and will lead our global methodology rollout for CSX overall. You will be responsible for timely delivery oversight, programs and projects, and will lead a group of Technical Program Managers.

Meet the Customer Success and Experience Team

Are you someone who puts customers at the center of everything you do? Our Customer Success and Experience team empowers customers with the knowledge, expertise and resources to achieve their goals with Splunk to build long-term success and loyalty. Learn more about the team, meet our leaders, and hear from Splunk’s customer success leaders at splunk.com/careers/customer-success.

Responsibilities: I want to and can do that!

Lead a team of global Technical Program Managers who are responsible for TS&I projects from kickoff to close out.
Emphasize and analyze the use of data and customer feedback to optimize programs.
Lead the lifecycle and timely delivery of all projects and programs.
Develop standard methodologies around technical project plans outlining tasks, milestone dates and allocation of resources aligned to our roadmaps
Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with Splunk teams.
Assist in the development and maintenance of project methodology aligned to CS offerings.
Collaborate with individuals across the company all of CSX
Own and manage technical project escalations through to resolution, and ensure expectations are clear
Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry standard processes
Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.

Requirements: I’ve already done that or have that!

12+ years project management or service delivery management experience, with PMP certification or equivalent preferred.
5+ years of people management experience
Proven experience leading delivery of sophisticated customer projects with cross-functional teams using traditional and agile project delivery methodologies.
Demonstrated ability to achieve program success through influence and partnership.
Willing to work as part of a diverse, matrixed team, providing and taking guidance to/from stakeholders to achieve organizational outcomes
Organized with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities
Ability to quickly explore, examine and understand complex problems and how it relates to the customer’s business
Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to executive level partners
Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
Experience working for a software vendor delivering services to end user customers is required
Ability to thrive in a dynamic, fast-growing environment while working remotely from other members of your team
Willing to travel up to 25% globally

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at splunk.com/benefits.

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