Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
Are you an experienced Data Analyst from the SaaS domain, with proven expertise in turning quantitative and qualitative information into insights, and developing communication products that convey structured information to business users up to an executive level?
Are you methodical and programmatic and able to develop and manage regular communication cadences, combined with responsiveness to critical ad-hoc information requests?
If so, our role of SaaS Renewal Risk Manager is ideal for you.
As a member of the SaaS Renewals Risk Management team at Splunk, you will play a pivotal role in maintaining a data-driven view of Renewal Risk across our global business.
Focus will be on conducting risk analyses for our top accounts, ensuring the completeness of Risk Management Plans, and developing reporting suites that enable stakeholders to effectively assess and prioritize risks.
Leveraging critical thinking and strong data analysis skills, you will also provide insightful recommendations to optimize our SaaS business operation
What you'll get to do
Maintains data-driven view of Renewal Risk for a minimum of 4 Quarters
Consolidates risk signals from Quantitative and Qualitative Sources, including:
- Risks identified by Customer Success and Sales, tracked in the CRM (Salesforce)
- Risks identified by Renewals Representatives, detailed in Renewal Forecast assets
- Risk Signals from Data Science developed by our Experience Strategy and Insights team.
Monitors progress on Risk Resolution
- Quantitatively, using reporting on progress/stale-dating of Risk Management Plans
- Qualitatively, reviewing quality / completeness of Risk Management Plans
Develops reporting assets for stakeholders to understand and rank risk
Supports Renewals Management to prepare and conduct:
- Renewal Readiness Inspection Cadences.
- Risk Management Inspection Cadences
- Facilitates meetings and other communication, including status reporting and meeting notes
Supports Renewals Leadership (and by extension Sales Leadership):
- Identify priority candidates for Risk Reviews
- Preparation assistance for review meetings including insights, recommendations, and visualizations
Exceptions Reporting on (Potential Unmanaged Risk)
- Significant Risk Signals from Data Science not identified / managed as risk
- Stale Dated Risk Management Plans
- Identify poorly formed risk management plans (lacking specificity, ownership, etc) and inform via renewals leadership for Sales attention
Seeks process improvements, and works directly with team members to ensure processes are updated in real-time
Qualifications
Data Management & Analysis
- Analytical background, using data and qualitative input to synthesize insights.
- Self sufficient in data management and analytics - able to take large and disparate datasets and perform operations and analysis using standard tools like Excel, Tableau, SalesForce reporting suite.
- Strong familiarity with Python, SQL preferred
- Comfortable working with senior data analysts to describe needs for standardized and ad-hoc reporting from business systems
Communication Product Development
- Deep experience with developing communication products for business stakeholders, including data visualization and dashboards
- Ability to synthesize quantitative and qualitative information down to essentials for management and executive audiences
- Eye for detail and aesthetics - ensuring accuracy and clarity in all outputs
Structured Program Management/Execution
- Disciplined and independent in running communication cadences: maintaining awareness of all stakeholder needs and cadences, and ensuring that deliverables are updated and ready
- Continuous improvement sensibility: actively seeking ways to make communications efficient and useful across a diverse set of teams and individuals
Influence and Control
- Ability to influence and gain cooperation from partners outside a span of direct control. Including Sales, Customer Success and Renewals management who will provide input on needs and consume the outputs.
- Ready to raise issues, concerns and recommendations to Sr. Management on the effective use of the communication products under management.
Communication
- Excellent written and verbal communication skills (English)
- Technical writing experience is a plus
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
Costa Rica
Base Pay: 20,000,000.00 - 27,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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