Customer Success and Support

Canberra, Australia

- Hybrid Remote

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Join us as we pursue our vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and, most importantly, to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk Professional Services (PS) is a growing and dynamic organization which fosters the success of our customers, as well as our employees and our company. Our PS Project Managers lead customers, partner with internal Teams through the implementation of projects using a combination of management and technical skills. They are highly organised, strong communicators and have a real passion for driving successful outcomes. If you possess the ability to own a portfolio of medium to high complexity projects and have established experience in project management methodologies, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.

In this role, you will use your stellar project management, technical, and leadership skills to assist the Professional Services team with our large scale customers. Since this is a brand new position in our Canberra team, you will also help define this role and how it will evolve in the next few years.

Responsibilities: "I want to and can do that"!

Execute Pre-Engagement tasks such as reviewing SOWs, arranging project resourcing, ensuring Customer readiness and leading project kick off meetings
Plan and manage multiple projects simultaneously to meet contractual obligations, budgets and customer satisfaction
Lead technical deployments through the full implementation life cycle
Facilitate Requirements Workshops with technical resources to identify solution requirements
Support Consultants on project activities and manage project escalations
Create and maintain project management documentation including project plans, action logs, risk/issue registers and change control
Ensure regular, timely and accurate communications to all key partners including the Customer, Sales, Professional Services and Support
Maintain and foster internal and external project relationships. Take ownership of the relationship and ensure that customer’s objectives and contractual obligations are met.
Execute project close out meetings with customers and internal stakeholders (gather feedback/lessons learned and the circulation of feedback).
Promote opportunities where Splunk products and services can add user value.
Maintain up-to-date knowledge of Splunk products, industry best practices, and project management skills.

Experience and Skills

Requirements: "I’ve already done that or have that"!

Demonstrated ability to evaluate project objectives and scope feasibility, gain customer understanding, schedule resources, and manage timeline and budget to plan.
Ability to lead, mentor, and develop project team members including the ability to delegate key areas of responsibility.
Building of customer relationships that improve communications to ensure project success and promote additional product opportunities.
Management of multiple small projects and/or teams simultaneously while maintaining customer satisfaction and financial health.
Ability to liaise with individuals across a wide variety of operational, functional, and technical subject areas.
Advanced persuasion and negotiation skills when working with internal/external customers.
Ability to translate customer business requirements into project deliverables.
Project experience in either data, cyber security, process automation or IT Service Operations
Software delivery management or SI delivery

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Note:

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Splunk's Hiring Practices

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