Program / Project Management

London, United Kingdom

- Hybrid Remote

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Splunk Professional Services (PS) is a growing and dynamic organization which fosters the success of our customers, as well as our employees and our company. Our PS Project Managers lead customers, partner with internal Teams through the implementation of projects using a combination of management and technical skills. They are highly organised, strong communicators and have a real passion for driving successful outcomes. If you possess the ability to own a portfolio of medium to high complexity projects and have established experience in project management methodologies, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.

Responsibilities:

Lead technical deployment projects from kickoff to close out
Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
Coordinate with customers for schedule availability and resource project accordingly
Partner with other PS Managers to ensure scope is delivered timely and within budget
Build and maintain technical project plans outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOW's)
Provide timely and accurate status updates to all customer, partner and Splunk team members throughout the projects
Own and handle technical project issues through to resolution, and ensure expectations are clearly set with customer and Splunk teams
Assist in the development and maintenance of project methodology aligned to PS offerings
Maintain and cultivate Splunk, partner, and customer relationships
Identify and promote opportunities for Splunk products and services to meet additional customer requirements
Maintain up-to-date knowledge of Splunk products, industry best practices, and project management skills through continuous learning

Desired Skills and Experience:

5+ years project management or service delivery management experience in a customer facing role, with PMP certification or equivalent preferred
Confirmed experience leading delivery of complex customer projects with multi-functional teams using waterfall and agile project delivery methodologies
Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
Excellent verbal and written communications skills
Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
BA/BS preferred in business management, computer science, computer engineering or equivalent work experience
Experience working for a software vendor preferred
Professional Services tools familiarity: FinancialForce, Salesforce, Jira, Smartsheets supports

Splunk is an Equal Opportunity Employer:

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

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