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Customer Success and Support

Professional Services Architect

  • - Hybrid Remote

Professional Services Architect


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!


Role
As a Professional Services Architect, you will join a world-class team that provides technical and thought leadership through focused solutions within the Customer Success & Experience organisation. This role involves working closely with Splunk’s portfolio of products, aligning closely with stakeholders, and acting as the subject-matter expert and Trusted Advisor across
Splunk’s solutions, including Splunk’s core, Security, enterprise cloud solutions and Splunk ITSI.

Responsibilities

  • Opportunity to drive complex deployments of Splunk’s solution suite, working side by side with the customers to resolve their unique problems.
  • Lead all aspects of the adoption, optimization and integration of Splunk’s core, enterprise, and enterprise cloud solutions into the customers’ business architecture.
  • Serve as a thought leader and engage with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyse their Security,
    infrastructure, applications, and business services
  • Partner with cross-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Customer Success, Technical Enablement, Education, and Support
    to enhance product offerings and service delivery
  • Enable customers to solve the next wave of questions on their own.
  • Maintain consistent engagement with all organisational levels, from executive leadership (C-suite) to technical staff, ensuring strategic alignment and operational execution
  • Champion a culture of continuous improvement and innovation, ensuring solutions meet immediate requirements and align with long-term strategic goals
  • Lead the full lifecycle of Splunk solution adoption, from initial integration to ongoing optimisation, ensuring seamless functionality within client business architectures
  • Interact with customers and prospects to understand their business challenges and desired outcomes.
  • Deliver presentations and technical briefings to customers on Splunk premium products and solutions.
  • Assist and collaborate with Engagement Manager on Splunk Professional Services requirement evaluation, scoping and estimation of Level Of Effort.
  • Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices
  • Mentor and coach junior consultants and partner consultants in new knowledge and process areas, in the technology, as well as in the non-technical areas.
  • Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.

Requirements

  • 5+ years of current experience in technical consulting or sales engineering with experience in Splunk Enterprise, Splunk Enterprise Cloud in large scale and highly
    distributed architectures
  • 3+ years experience supporting customer facing multi-tenant infrastructure (SaaS) or similar cloud related services
  • Proficiency and demonstrable understanding in at least 2 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
    3+ years of current experience working with container orchestration i.e. Kubernetes and Docker
  • 3+ years of current experience working with Cloud IaaS providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure\
  • Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools
  • Experience with automation/orchestration tools, at least two of the following: Ansible, Puppet, Chef, Terraform
  • Experience with both the Unix and Windows operating systems; comfortable on thecommand line interface
  • Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
  • Familiarity with Agile work management and/or the ability to effectively communicate sophisticated processes within and across teams
  • Strong open systems application and infrastructure knowledge
  • Organised with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
  • Ability to quickly explore, examine and understand complex problems and how they relate to the customer’s business
  • Sense of business acumen and capability to bridge, influence and make informed decision based on technical consideration and business needs
  • Highly collaborative team player that thrives on a high-performing, innovative team
  • Experience successfully leading global end-to-end process and technology transformation projects
  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
  • Knowledge of Splunk administration, or statistical and analytical modelling
  • Willing to travel up to 30% across the region when circumstances permit.

Education:

  • Bachelor’s degree in a related discipline or substantial relevant on the job experience

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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