Splunkは、より安全で強靭なデジタル世界を構築するために存在します。 世界の主要な企業は、当社の統合セキュリティおよびオブザーバビリティプラットフォームを使用して、デジタルシステムを安全かつ信頼できるものに保っています。お客様が当社の技術を愛してくださる一方で、Splunkを素晴らしいキャリアの目的地として際立たせるのは、私たちの社員です。そのため、数々の「最高の職場」賞を受賞しています。Splunker（Splunkの社員）として加わる場合、あなたの「本当の自分」、つまり「ミリオンダタポイント」と呼ばれる全ての側面を歓迎します。仕事の経験、問題解決能力、そしてもちろん才能を持ってきてください。さらに、あなたの喜びや情熱、そしてあなたをユニークにする全ての要素もお持ちください。
業務内容:
OnDemand Services (ODS) は、テクニカル サポートとプロフェッショナル サービスが提供するプロジェクト ベースのサービスとの間のギャップを埋めるアドバイザリ サービスです。ODS は、Splunk 環境を支援するクレジット ベースのサブスクリプション サービスです。次の 3 つのサービス領域で、Splunk テクニカル コンサルタントとリモートで連携できます。
- アドバイザリーおよびコンサルティングサービス
- タスクベースの支援
- 技術サポート
これらのOn-Demand コンサルタントは Splunk 製品に関する専門知識を有しており、計画、実装の監視、製品の導入、最適化など、さまざまなタスクを通じてお客様と協力していただきます。オンデマンド サービスは、当社の総合的なカスタマー サクセス プログラム内のSplunk サクセス プランの一部です。
役割:
On-Demandにおける戦略的なケースベースの提供には、以下の分野で複雑な環境における企業レベルのアーキテクチャ、実装、構成、および最適化に関する高品質な技術アドバイスの提供が含まれます：
- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
製品ベースのタスクを、計画、実装、使用と採用、最適化と拡張の 4 つのフェーズ/領域に分割します。
たとえば、Splunk Enterprise を初めて使用する場合は、ODS が、環境のワークロードまたはワークフロー管理に関するカスタムの具体的なガイダンスを提供して実装をお手伝いします。または、Splunk Enterprise Security (ES) をしばらく使用していて、最適化と拡張の準備ができている場合は、次のような製品タスクを選択できます。
- ES技術評価
- アップグレード準備状況の評価
- スケーリングアドバイスと拡張準備評価
- セキュリティ統合レビュー
- レポートまたはダッシュボードの最適化
担当するOn-Demandリクエストに対して、満足のいく結果を確実に達成するために、毎日集中して取り組みます。主要な要素には以下が含まれます：
- 各リクエストに対する顧客との要件調整
- 顧客要件に基づいた優れた成果の提供
- 各リクエストの活動と成果の文書化
- 優れた顧客満足度調査のスコア獲得
適切な社内リソースおよび顧客対応チームと協力して、顧客とそのニーズを積極的に管理し、On-Demandサービスの継続的な利用を推進します。主な活動には以下が含まれます：
- 既存ケースの満足のいく完了
- 関連トピックに関するより深いレベルの作業を続行するための継続ケースの提案
- 継続的な最適化と採用を推進するために必要な新しいケースの提案
- 実務の主要なパフォーマンス指標と貢献事項の優れた実行：
- プロセスの作成および改善
- コラテラルの作成または改善
- ツールの開発と実装
- 採用率の向上
- 高いCSATスコアの獲得
- 顧客成功事例の特定とキャプチャ
- 製品のアップセルと拡張の推進
- チームの成長
- メンター/メンティープログラム
必要なスキル:
技術的スキル
- テクニカルコンサルティング、ビッグデータ分析またはセキュリティ技術の豊富な経験
- 一般的なエンタープライズアプリケーション（モノリシックおよびマイクロサービス）の理解
- 統計および分析モデリングのスキルはプラス
- スクリプト言語（bash/PowerShell）、アプリケーション開発（Java、Python、.NET）、データベースおよび分析ツールの堅実な理解
- Terraform、Kubernetes、Dockerの使用経験は尚可
- SAML、REST、アプリケーション計測およびテレメトリの概念の理解
- Linuxオペレーティングシステムの実務知識
- ネイティブ/流暢な日本語、日常会話レベルの英語力は尚可（読み書き力のみでも考慮いたします。)
あれば尚良いスキル
- Splunk Coreに焦点を当てた経験
- Splunkの管理および使用の複数年の経験
- Splunkの導入経験
- Splunk Cloudの経験
- Splunk Admin認定資格があると望ましい
- Cloud Fundamentals Consultant Accreditation
- Splunkアーキテクチャの経験
- クラウド移行プロジェクトの経験
- 強力なSPLスキルと経験は必須
- Splunk IT Service IntelligenceまたはSplunk Enterprise Securityの使用経験
ソフトスキル
- On-Demand Serviceの範囲内で顧客に対する信頼できる技術アドバイザーとしての役割を果たす能力
- 優れた文章および口頭のコミュニケーションスキル
- 他者の意見やアイデアを客観的に聞くことができる積極的なリスニングスキル
- 顧客に自信を与え、高い顧客満足度で解決に導くための優れた対顧客ソフトスキル
参考URL:
Splunk OnDemand サービス:概要と例
https://www.splunk.com/en_us/blog/learn/splunk-ondemand-services.html#
Role:
As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?
Responsibilities:
Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:
- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:
- Customer alignment on requirements with each request
- Deliver outstanding outcomes, based on customer requirements
- Documentation of activities and outcomes for each request
- Outstanding customer satisfaction survey scoring
- Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service.
Key activities include:
- Satisfactory completion of existing cases
- Recommendation for continuation cases to continue deeper level work on related topics
- Advise on new/next cases required to drive continued optimization and adoption
Outstanding execution of practice key performance indicators and contributions such as:
- Process creation and process improvements
- Collateral creation or improvements
- Tools development and implementation
- All-in on Adoption
- Drive high CSAT scores
- Identify and capture customer success stories
- Drive product upsell and expansion
- Team growth
- Mentor / mentee program
Requirements:
Technical Skills
- Solid experience in technical consulting or big-data analytics
- Demonstrable understanding of common enterprise applications (monolithic and microservices)
- Statistical and analytical modelling is a plus
- Solid understanding or recent experience with scripting languages (bash/PowerShell), application development (java, python, .NET), databases and analytical tools
- Experience working with Terraform, Kubernetes and Docker
- Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.
- Working knowledge of Linux operating systems
- Native/Fluent Japanese & Daily conversational English is a plus
Nice to have
- Splunk Core focus:
- Several years of administering and using Splunk
- Splunk implementation experience
- Splunk Cloud experience
- Splunk Admin Certification preferred
- Cloud Fundamentals Consultant Accreditation
- Splunk architecture experience
- Experience with Cloud Migration Projects
- Strong SPL skills and experience a must
- Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security
Soft Skills
- Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
- Outstanding written and oral communication skills are a must
- Listen objectively to others' opinions and ideas by applying active listening skills
- Strong customer-facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status,
or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values
Splunkers are encouraged and empowered to be Innovative, passionate, disruptive, open and fun.
Benefits and Wellbeing
Our benefits are designed to support your physical, financial, emotional and mental wellbeing.
Early Talent Program
Intern with people you want to hang out with, even outside the office.
Diversity, Equity, Inclusion & Belonging
Learn about Splunk’s commitment to creating a culture of belonging.
