Customer Success and Support

London, United Kingdom

- Remote

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The Splunk Observability Consultant has a strong knowledge of implementing observability solutions to underpin the processes of IT organisations and business, including organisational modifications that would be required to ensure the successful adoption of the solution by the client organisation. They compile required capabilities, business and technical requirements and desired outcomes / vision into an architecture and programme definition across the appropriate solutions and accelerates project delivery by providing technical leadership during all stages of the project or programme.

They provide advice to project teams on implementation approach, strategy, integration, large Enterprise deployment and adoption best practices to maximise delivery success and value realisation. This position has a 50% utilisation target and may involve travel to customer sites to perform work across the EMEA region as required.

Responsibilities - The Splunk Observability Consultant will:

Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value
Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation
Partner with the client Project Managers and Splunk Project Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / programme outcome.
Perform configuration of the entire Splunk Observability product suite to meet the customer requirements
Facilitate appropriate workshops and other sessions as necessary to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation
Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
Provide oversight at key milestones and manage expectations during the project implementation lifecycle.
Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational programme governance
Effectively build and leverage relationships within the client organisations and Splunk to ensure success.
Develop strong technical champions and coaches within project teams.
Mentor client team members in their area of subject matter expertise

Requirements:

Bachelor’s Degree in CS or relevant technical field experience plus 3-5 years of related Observability experience.
Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
Self-starter; demonstrates initiative and leadership across projects and within the team
Consistently delivers high quality results, including on-time quality deliverables and meeting project timelines
Identifies and exploits future opportunities to drive additional value
Projects complete successfully (meets requirements and vision)
Successfully manages stakeholder expectations through solid communication and documentation
Strong leadership and interpersonal skills. Ability to interface at all levels within an organisation, technical to senior management.
Continuously enhances solution knowledge and skills to further industry leadership position
Ability to process and advocate client requirements and product gaps into the development (R&D) organisation.
Demonstrable experience deploying observability solutions and associated infrastructure, within both on-premise and cloud environments in large complex global enterprise environments
Configuration experience with Windows, Linux operating systems (bash, shell)
Configuration experience with system API administration/management.
Technical implementation experience defining metrics, thresholding and reporting baselines.
Strong experience in analysis, design, and technical documentation.
Desired Hands-on experience in at least two of each of the following areas:
Familiarity with Splunk and / or other cloud monitoring tools, including APM, Infrastructure, Logs, Synthetics, and RUM
Observability Platforms: Splunk, Datadog, HoneyComb, New Relic, Dynatrace.
Public Cloud: AWS, Azure, Google Cloud Platform (GCP).
Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry.
Development/Scripting Languages: Python, Java, JavaScript, Ruby, Perl, PHP, Go.
Configuration Management: Terraform, Ansible, Puppet, Chef.
CI/CD Tools: Jenkins, GitLab.

Preferable:

Previous experience in a technical or professional services role supporting channel partners (e.g., Systems Integrators, Managed Services Providers)
Experience in root cause analysis, troubleshooting, and debugging
Experience with OpenTelemetry GDI
Relevant technical certifications (e.g., Kubernetes, Terraform, Ansible) are beneficial

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

United Kingdom

Base Pay: GBP 96,000.00 - 132,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

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