Customer Success and Support
Observability Architect
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role:
Are you looking to make an impact and are passionate about groundbreaking technology? The work you’ll do will directly impact the experience of our customers and peers worldwide. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. lunk.
As an Architect within the Technical Strategy & Innovation (TS&I), you will join a world-class team that provides technical and thought leadership through focused solutions to the Customer Success & Experience organization globally. This role involves working with Splunk’s Observability portfolio of products, aligning closely with stakeholders, and acting as the SME and Trusted Advisor across Splunk’s solutions, including Splunk Observability Cloud, Splunk On-Call and Splunk ITSI.
Responsibilities:
- Engage directly with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services
- Partner with multi-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Professional Services, Customer Success, Technical Enablement, Education, and Support
- Maintain consistent engagement with all organizational levels, from executive leadership (C-suite) to technical staff (developers and Site Reliability Engineers), ensuring strategic alignment and operational execution
- Serve as a thought leader in architecting innovative solutions to complex technical and business challenges involving multiple stakeholder groups
- Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry standard methodologies
- Foster a culture of teamwork, ensuring a two-way flow of relevant and timely information across the organization
Requirements:
- Demonstrated ability in technical consulting or sales engineering
- Experience with Kubernetes & Containerization
- Experience with both the Unix and Windows operating systems; comfortable with the command line interface
- Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
- 5+ years of current experience in Application Performance Monitoring (APM) Implementation
- Experience with implementing APM software (Datadog, New Relic, Dynatrace or AppDynamics)
- Proficiency and demonstrable understanding in at least 2 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
- Proven experience working with container orchestration i.e. Kubernetes and Docker
- Strong experience with Cloud IaaS providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
- Experience with enterprise monitoring systems i.e. Nagios, Elastic and Splunk
- Experience with serverless functions i.e AWS Lambda, Google Cloud Functions, Azure Functions
- Experience with automation/orchestration tools: Ansible, Puppet, Chef, Terraform
- Experienced and comfortable closely collaborating with technical teams to ultimately drive customer-focused outcomes!
- Experience successfully leading global end-to-end process and technology transformation projects
- Well organized and ability to meet SLAs!
- Familiarity with Agile work management and/or the ability to effectively communicate processes within and across teams
- Self-motivated, independent and self-educating, yet willing to stop, collaborate and listen with partner community and fellow Splunkers
- Willingness to travel (remote position)
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $181,200.00 - 249,150.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $163,080.00 - 224,235.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $144,960.00 - 199,320.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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Diversity, Equity, Inclusion & Belonging
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