Customer Success and Support

- Remote

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Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.

Role

Are you passionate about groundbreaking technology and helping your customers and peers succeed? Would you like the opportunity to work at a fast-growing company that is changing the way that information is used to support business decisions all over the world? If you answered yes to these questions, then we have a home for you at Splunk!

We are an engineering and product-focused company. Our engineers take a leading role in designing, architecting, building, and testing our product. Engineers at Splunk have a wide impact, from developing new capabilities like identity management to metrics ingestion and analysis to working with customers to see their work be used to tackle real-world problems.

You will become part of the Global Strategy & Execution (GS&E) team that provides technical and thought leadership through focused solutions to the Customer Success and Experience (CSX) organizations globally. In this role, you will be joining a team of Strategy Developers and Architects. You will work directly with our Lead Developer on crafting and building new and innovative solutions. Finally, you will have the opportunity to work directly with our Customer Success Professional Services, Product Management, Engineering, Support, and Business Strategy teams, to share your knowledge and experiences to ultimately improve our business and drive an improved customer experience.

Responsibilities

Collaborate with individuals across the company from Product Management, Product Marketing, Sales, Sales Engineering, Technical Enablement, Customer Success, and Support.
Help to define the roadmap for product solutions.
Work closely as a team, as well as multi-functional collaboration across Splunk when necessary.
Build new tools to support CSX initiatives.
Able to work on tight timelines, effective at communicating, and excited to work as a part of a new cutting edge team.
Embrace continuous learning, and industry best practices.

Requirements

Deep knowledge of Python, knowledge of Ansible, JavaScript, Terraform and AWS services is a bonus.
Experience with Docker, Kubernetes, GIT, and Splunk.
Understanding of machine and application logs.
Strong knowledge of Splunk administration and SPL.
Strong open systems application and infrastructure knowledge.
Organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities.
Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
Preference for experience with at least two of the following cloud providers: AWS, Azure, GCP.
Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to more senior level partners.
Self-motivated and self-educating, always interested in keeping up with technology and improving oneself.
Comfortable operating in a virtual office environment (hosting and participating in virtual collaborations, meetings, etc.).
Occasional travel may be required.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $159,200.00 - 218,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $143,280.00 - 197,010.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $127,360.00 - 175,120.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

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Splunk's Hiring Practices

^{Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.}

^{We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

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