Security and Risk Management

San Jose, Costa Rica

- Hybrid Remote

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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team. As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations. If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.

What you'll get to do

Provide resources and support to Field Sales, Sales Engineer, and Customer Success teams to assist with addressing customer inquiries, questionnaires and other requests regarding Splunk's information security program and security controls.
Lead or assist in security conversations representing Splunk’s information security program in meetings with current and prospective customers.
Facilitate customer security assessments, pre sales. Deliver accurate information of Splunk's information security program to customers, demonstrating how our security measures align with their security expectations and contractual commitments.
Manage feedback and observations from customer security assessments, and engage with partners, where appropriate, to determine applicable actions and monitor resolution.
Contribute to developing customer facing documentation that represent Splunk’s information security program and controls.
Maintain a knowledge base of Splunk security information, collaborating with authorities and key partners across Splunk to ensure the information remains up to date and accurate.
Provide security expertise in an advisory role to Legal teams in the contract-negotiation process to ensure that contract terms accurately reflect Splunk's cyber security capabilities.
· Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations.

Must-have Qualifications

2+ years of applicable work experience in Information Security or Compliance
Basic understanding of cloud security principles
Customer service oriented with a problem-solving approach
Experience communicating directly with customers representing information security topics
Strong written and verbal communication, and critical thinking ability
Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings.
Able to accurately articulate security information in clear and concise terms to customers.
Team oriented, proactive, and able to work independently
Ability to multitask, balance and prioritize work in a dynamic environment, ensuring SLAs are met

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP.
Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Splunk's Hiring Practices

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