Customer Success and Support

Paris, France

- Hybrid Remote

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Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary:

Are you an Experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your customer focus, acute ownership mentality and unusual focus on customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?

If so, then this opportunity is the one you have been waiting for. We are changing the way that data and information is used to drive business decisions as we bring data to everything.

A Splunk CSE is a senior customer advocate, accountable for the below across France

Building and driving our most strategic customer engagements to high-value outcomes for the customer.
Developing and maintaining a deep understanding of our customers’ value-drivers, short, medium and long-term priorities
Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
Work collaboratively guiding our customer ecosystem at every level - from technical champion to executive in a fast paced environment

What you will get to do:

Partner with the sales reps, technical account manager and client architect to develop onboarding strategies for our largest and most strategic customers under your care within the France
Work with leaders to develop enterprise level customer success plans and Splunk roadmaps for successful onboarding and value realisation of all their products and services
Be a customer champion ensuring we are delivering the best customer experience possible across all our products, services and partners.
Build and present quarterly customer business reviews.
You should have a strong sense of self-motivation, curiosity about what “is possible” with technology, the desire to work with an outstanding positive team

Must Have:

Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes Within Enterprise accounts in France
Be based near Paris and happy to travel.
Outstanding track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
Experience operating in the fields of Cybersecurity, IT Operations or Observability
A Proactive programmatic approach: able to establish clear outcomes for any customer journey (including risk avoidance and remediation), establish clear milestone-based plans towards the objective and engage the Splunk Internal and Customer ecosystem on the path, with accountabilities and deliverables clearly defined.
Ability to be organised and analytical and will be able to eliminate onboarding obstacles using adaptive approaches.
A Growth Mindset, using deep account access to surface additional opportunity, new use-cases and keeping the Sales Ecosystem engaged with the customer in pursuit of the next opportunity, founded on outstanding execution and outcomes at each step.
Experience in software, subscription services and IT/Security organisations
Travel to visit customers in the UAE and Saudi Arabia region is required
Bachelor’s degree or equivalent experience in a related field or substantial relevant on the job experience
Proficiency in French and English (Written and Verbal)

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

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Splunk's Hiring Practices

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