Onboarding process

Master Services Agreement

If a contract is required, it must be executed by you and Splunk prior to performing any services. This is an overarching agreement. After you have signed the contract, business-specific statements of work (SOWs) and/or purchase orders (POs) will be required.

Security and data privacy

Splunk provides the leading unified security and observability platform. It helps organizations use data at any scale to become more secure and resilient so they can innovate with speed and agility. On the supplier management side, we believe it is imperative to adopt strong privacy and security practices that are critical to our mission, essential to customer trust, and required by law in several jurisdictions. The standards captured in Splunk’s privacy and security policies reflect our values as a company, and extend to suppliers who handle Splunk data on our behalf.

Purchase orders

All spend transactions will require an approved purchase order (PO) from Splunk Sourcing. Approvals are only initiated when the contract is finalized. Once the PO is fully approved, Splunk will route the contract for signature(s). You will also receive a copy of the PO to the email address provided during the supplier onboarding process.

Splunk suppliers are advised not to deliver goods and/or perform services without an approved purchase order and/or signed contract.

Contract signatures

Splunk Sourcing will route contracts for signatures (if no contract exists) to Splunk and supplier signatories when the purchase request has been approved.

Splunk supplier contracts can be signed only by authorized signatories. For additional clarification, please contact the Splunk Sourcing and Supplier Management team at supplier@splunk.com.

Invoices and payments

We are using SAP Ariba for our sourcing and procurement activities across our company. Here, you'll find information about these systems, and the associated technical requirements to support you in onboarding as a Splunk supplier.

Using SAP Ariba will enable us to remove complexity and work more efficiently with our suppliers on all the shared aspects of business commerce: contracts, orders, invoices and payments.

Until you’ve set up your Ariba Network account, send invoices to Accounts Payable via AP@splunk.com for North American invoices or Intl_AP@splunk.com for invoices outside North America. All payments will be processed only when invoices are fully approved according to payment terms. 

Why join the SAP Ariba Network for suppliers?

SAP Ariba Network is the world’s largest business network, where more than 4 million companies transact annually. Joining the Ariba Network can help you reach more customers, as well as remove complexity and support us to collaborate more efficiently on a single, integrated platform. Supplier benefits include the ability to:

• Create and send invoices and documents electronically
  
• Centralize all Ariba Network transactions, invoices and documents
• View invoice and payment status in a self-service portal
• Get status notifications on progress of orders and invoices  
  
• Access the world’s largest B2B marketplace and potentially reach a larger customer network

For more information on Ariba, please visit our Supplier Information Portal.