Learn how Splunk AppDynamics optimizes hybrid and on-prem application performance with full-stack observability linked to business performance.
A cultural shift from reactive to proactive
While full-stack observability from AppDynamics and ThousandEyes has helped McElroy enhance the experience for customers, the results of the implementation have been equally beneficial for her team. McElroy says, “Our culture has changed. We went from being a reactive type of organization to a proactive, preventive organization.”
She adds, “We used to work off spreadsheets and do an operational checkpoint, and each team would say by their gut how they felt the system was doing. Now, we not only know the health of our systems, but we also have visibility into business transactions, enabling us to build trend analysis on retention rates and the booking funnel. With Cisco solutions, we’re data driven.”
Higher productivity, faster MTTR
“Full-stack observability from Cisco has helped improve our developer’s productivity at Royal Caribbean almost 100 percent,” says McElroy. “In this day and age where developers are responsible for not only developing the solution, but also supporting the solution, they still just want to spend their time developing. Now, they’ve integrated monitoring into the development cycle, so they know how the system is going to perform before it goes live. When we do go live, they get to spend more time developing and less time supporting a broken system.”
Not only that, but McElroy says, “Since the implementation of AppDynamics, we’ve reduced our mean time to resolution (MTTR) by 50 percent. We’ve also decreased the number of critical incidents, which means increased uptime. And, as everyone knows, downtime equals lost revenue.”
Royal Caribbean, Cisco and NTT: A valued partnership
McElroy values how the partnership with NTT and Cisco helped Royal Caribbean improve the guest experience for its customers. “We focused together on our challenges and on the solutions that would mean positive changes for our customers. Because of this shared commitment, I believe in the solution we implemented, but most importantly, I believe in our partnership.”
Maissel agrees, saying, “Through our deployment and managed services with Cisco Full Stack Observability, our goal is to empower our customers to be successful with the investments they’ve made. It’s been rewarding helping Royal Caribbean get to where they are and partnering with them on where they want to go.”
