CUSTOMER SUCCESS
Resources, tools and support to drive your success
Take your Splunk applications to the next level with expert guidance, education and technical support with our Success Plans.
Choose a Success Plan that fits your needs
Splunk Success Plans are designed to help you quickly derive value. Included with your license purchase, Success Plans provide support, OnDemand Services , and education. Enhance these with the help of a Splunk architect or technical expert with our Technical Account Manager (TAM) and Value Boost offerings.
| Standard Success Plan | Premium Success Plan | |
| SUPPORT Get useful assistance and solutions for Splunk product |
Standard | Premium |
| ON DEMAND SERVICES Gain access to task-based help from Splunk product experts |
10 ODS credits per quarter |
30 ODS credits per quarter |
EDUCATION Explore options to learn and advance your product knowledge. |
700 EDU credits per year |
2500 EDU credits per year |
TECHNICAL ACCOUNT MANAGER Tap into a designated platform advisor for comprehensive technical and domain expertise. |
$ paid add-on service. |
$ paid add-on service. |
VALUE BOOST Benefit from a designated OnDemand Services consultant for proactive services engagement. |
$ paid add-on service. | $ paid add-on service. |
ELIGIBILITY CRITERIA* |
Splunk Platform (cloud or on-prem term): minimum purchase of 250GB, 50 vCPU or 20 SVC Observability Cloud Enterprise Edition **: minimum purchase of 200 infrastructure hosts, 100 infrastructure and application hosts or 100 end-to-end hosts |
Splunk Platform (cloud or on-prem term): minimum purchase of 1TB, 100 vCPU or 50 SVC
|
*Only the products and editions listed in this table are eligible for OnDemand Services and education credits as part of Success Plans. For legacy Success Plans purchased prior to Sep 30, 2022, please refer to our legacy Success Plan table.
** A la carte and commercial edition observability products do not include OnDemand Services or education credits.
Boost your Success Plan
Get a comprehensive and prioritized experience for your Splunk Platform.
What is it?
Implement best practices to improve performance and efficiency with expert guidance available in two subscription service offerings:
What do you get?
Reduce risk and enhance your business outcomes with a Technical Account Manager (TAM).
Upgrade your Success Plan with direct and expedited guidance for your OnDemand Service engagements with Value Boost.
How do Success Plan enhancements drive value?
Your Technical Account Manager (TAM) will provide strategic advisory insights, tailored support and customized education. They offer a unique perspective as a designated product architect that knows your environment.
Value Boost is a combination of reactive and proactive engagements delivered by Splunk product experts, to help you optimize performance of your Splunk environment, mitigate platform risk and provide an expedited experience for all of your technical advisory questions.
Success Plan FAQs
Credits for OnDemand Services can only be used for OnDemand Services and education credits can only be used for education offerings.
A Splunk education credit can be used to redeem courses from the Splunk education catalog and OnDemand Services credits can be redeemed for services from the Splunk OnDemand Services catalog. For example, one education credit can provide roughly three hours of training content for a single subject. Five OnDemand Services credits can be used for a “use case advisory” session with a Splunk product expert.
Qualification for Success Plans are based on minimum product purchase requirements. These vary for Standard and Premium Success Plans as detailed above. For purchases made before Feb 1, 2022, please refer to our legacy Success Plan table.
Success Plans include separate credits for education and OnDemand Services. Education credits can be redeemed for courses from the education catalog. OnDemand Services credits can be redeemed for any activity in the OnDemand Services catalog.
You can check your education and OnDemand Services credit balance using the Splunk Support Portal. Learn how to redeem education credits and OnDemand Services credits on the portal, as well.
Yes. Education and OnDemand Services credits can be purchased on their own at any time, for any reason.
Technical Account Manager and Value Boost are designed to help you achieve specific, targeted technical and business outcomes through a personalized and expedited support experience.
Your Technical Account Manager is a designated product expert that intimately understands your environment and can guide your maturity journey, advise you on complex technical issues, ensure an expedited support experience and assist your Splunk experts with their education needs.
Value Boost provides you with a designated Splunk Platform consultant that understands your environment and provides direct technical advisory assistance, when required. It also includes a comprehensive technical and business assessment of your environment designed to create an action plan to achieve your outcomes and hands-on execution of that action plan in your environment.
Technical Account Manager is available for Splunk Platform and Value Boost supports Splunk Platform, Splunk Security and Splunk Observability.
