The Security Operations Center (SOC) is the central unit that manages the overall security posture of any organization. Knowing how your SOC is performing is crucial, so security teams can measure the strength of their operations.
This article describes SOC metrics, including their importance, common SOC metrics, and the steps SOC teams can take to improve them.
The Security Operations Center (SOC, pronounced “sock”) is a vital component of an organization. It is responsible for:
The main goal of SOC is to maintain the overall cybersecurity posture of an organization by implementing effective security controls and policies.
SOC metrics and KPIs are the measurable indicators that assist SOC in measuring the performance, effectiveness and efficiency of its security operations. There is a set of commonly used metrics across many organizations. Organizations can choose these metrics based on factors such as:
(Power your SOC with full visibility and security monitoring from Splunk.)
SOC metrics are critical for SOC teams and the overall organization in many ways. In addition to providing insights into areas that need improvement, SOC metrics serve as valuable indicators for assessing the security position of an organization relative to its competitors. (Don’t worry: the terms mentioned here will be explained in the rest of this article!)
Currently, many SOC teams worldwide utilize several commonly used incident response metrics. In the next section, let’s learn what these metrics are, their importance, and the ways to enhance them.
MTTD measures the average time a SOC team takes to detect an incident or a security breach. A shorter Mean Time to Detect (MTTD) value indicates better performance. It showcases the ability of the SOC team to quickly detect and respond to incidents, minimizing the impact on clients.
Additionally, MTTD it helps evaluate the effectiveness of monitoring tools and the efficiency of detection capabilities.
MTTI denotes the average time from fault detection until the IT team initiates investigation. It bridges the gap between MTTD (Mean Time to Detect) and the start of MTTR, outlining the initial response phase.
MTTR is the metric used to evaluate the average time a SOC team takes to completely resolve an incident once it has been detected. A lower MTTR value indicates that their incident response process is fast and highly effective. Typically, MTTR includes the time it takes to:
This metric allows organizations to identify areas where they need to focus, improving their incident response strategy.
MTRS quantifies the average time from fault detection until service is fully restored, emphasizing user-centric recovery time following repair. MTRS differs from MTTR in that MTTR measures repair duration, whereas MTRS encompasses the entire process until service is operational again.
MTBF measures how frequently a failure occurs. It represents the average time between one failure and the next, indicating the expected interval before another failure might occur. This metric is versatile, applicable to individual components or entire systems, offering insights into overall system reliability and performance. MTBF, along with MTTR, plays a crucial role in determining system uptime. While MTTR assesses how quickly a system can be restored after a breakdown, a favorable scenario involves decreasing MTTR and increasing MTBF, highlighting minimal downtime and efficient recovery capabilities.
MTBSI signifies the average interval between successive incidents, calculated by adding MTBF and MTRS. It provides a comprehensive view of system stability and operational continuity over time.
MTTA measures the average time taken by SOC teams to respond to and analyze an incident. It starts with detecting an incident and ends when the team acknowledges and properly analyzes its priority, impact and possible resolution.
Therefore, this metric helps you evaluate the efficiency and effectiveness of their incident response processes.
MTTA&A begins when an incident is detected or reported. It ends when the incident response team acknowledges, assesses and analyzes the incident to determine its scope, impact and potential remediation actions. This metric is crucial as it reflects the efficiency and effectiveness of the incident response process.
This metric measures the number of security incidents detected and reported within a specific timeframe. It helps organizations get insights into patterns or trends in security incidents.
For instance, if there is an increasing trend for several incidents, it may indicate that the organization needs improvements to its existing security controls. Additionally, tracking the number of security incidents allows organizations to easily identify which types occur more frequently and require attention to prioritize them.
(Learn all about incident management.)
FPR, or False positive rate, measures the percentage of incidents that are incorrectly classified as cybersecurity incidents but are not actual threats. A high false-positive rate indicates that the system is more likely to generate false alarms.
False negative rate (FNR) is the percentage of incidents that are mistakenly categorized as non-cyber threats but are actually cyber threats. A high false-negative rate indicates that the system is highly likely to miss the real security threats.
This metric allows organizations to measure the direct and indirect costs of an incident:
OK, so you’ve tracked some of your SOC metrics and, well, you don’t like what they show. It’s time to improve your metrics. Really, improving metrics is shorthand for improving operations, as the metrics are merely outputs.
Let’s take a look.
Implement robust monitoring and alerting systems to identify issues quickly. Those tools should be capable of notifying the related individuals and teams of the incidents, providing comprehensive incident information.
Furthermore, the tools should escalate the incidents to higher levels if no action is taken at lower incident response levels.
You can improve your documentation by documenting known issues, solutions and troubleshooting steps. It enables SOC teams to resolve incidents efficiently.
(Know the difference between threat hunting & threat detecting.)
(Check out these security events & conferences.)
Proactive monitoring, faster incident response, and remediation are critical to reducing the overall cost of an incident. Implement robust security mechanisms such as antivirus software, strict access controls, and regular software updates to prevent cyber incidents from occurring in the first place.
Conduct continuous security vulnerability assessments to identify potential vulnerabilities and remediate them proactively.
SOC metrics are the measurable indicators that enable SOC teams to assess the effectiveness, efficiency, and overall performance of their security operations, including incident response.
There are several SOC metrics that organizations can use, depending on their requirements, as we’ve covered in this article.
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This posting does not necessarily represent Splunk's position, strategies or opinion.
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