Splunk Technical Experts Help Drive Business Outcomes

Expert technical help is something that provides value to customers deploying security and observability solutions. Gaining insights into how to improve applications and integrations are key benefits that customers realize when a technical product expert helps to visualize ways they may not even have thought about when using Splunk solutions within an NOC and/or SOC.

Many of our customers realize the value of these experts across their infrastructure and environments across the world. At our user conference, .conf24, some of these customers shared how Splunk technical experts helped their organizations to drive business outcomes for a variety of applications and integrations.

One of these customers, Travelport, has seen the results by using our Assigned Expert Services offering to implement the Splunk Observability product suite. Relying on a variety of tools for monitoring, logging, dashboarding and alerting, Travelport needed a simplified, holistic view of its infrastructure, applications and API to enhance IT observability and improve their mean time to detect. With Splunk’s Observability Cloud and Assigned Expert Service, Travelport achieved full visibility around its entire environment, gaining a comprehensive understanding of its critical apps and services, maximizing customer experience.

As we gear up to celebrate CX Day, we recognize the importance of these technical experts who work to help our customers by sharing best practices, bridge the gap between knowledge and experience in mapping out critical user journeys to drive better business outcomes. 

How do technical experts help your teams to drive better business outcomes for your organization?