Willam Cappelli is an Observability Strategist at Splunk. Widely recognised as a key interpreter and shaper of software market and technology trends, William wrote the first papers defining AIOps, APM, and DEM while serving as a VP of Research at Gartner and then, as a CTO at Moogsoft developed the broadly accepted five dimensional model for AIOps. In his spare time, he studies and translates Dharma language texts.