Joseph Nduhiu
How To Create Successful SOPs: Standard Operating Procedures
Need to write SOPs? Check out this complete guide to creating successful standard operating procedures, including how to write one and manage it over time.
Change Management for IT: Understanding IT Changes with ITSM and the ITIL® 4 Framework
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.
Common DevOps Roles and Responsibilities Today: Who’s on a DevOps Team & How These Roles Work Together
Understand the core principles of DevOps — collaboration, automation, transparency and accountability — to see how DevOps can help you drive business value.
Data Protection: Best Ways To Protect Your Data Today
Protecting your data is serious business for every business and organization today. Learn how to protect your data: it starts with understanding the risk.
ITSM Today: IT Service Management Frameworks, Trends, and Do’s & Don’ts
Discover how ITSM frameworks like ITIL streamline IT operations, improve service quality, and boost business efficiency with automation.
Business Continuity vs. Business Resilience: What's The Difference?
Business resilience is a key trend this year, so let’s outline the differences between business continuity and resilience. Hint: one’s a process, one is much more.
IT/ITIL Problem Management
Discover ITIL Problem Management: Learn how to reduce incidents, improve service, and boost IT maturity with proactive problem-solving strategies.
SLA Templates: How To Create Service Level Agreements
SLAs power the digital world: they define what users can expect from a service and what happens when a service provider fails to meet those expectations.
What Are IT Services? Defining, Designing, Delivering, & Supporting IT Services
IT services practically run the world today. What are IT services, and how do you design, deliver, and support them? IT consultant Joseph Ndihiu explains how.
Configuration Management & Configuration Items (CI) Explained
Protect your systems and ensure stability with configuration management. Discover the benefits and implement an effective strategy for your business.
What is Continuous Improvement?
Explore continuous improvement principles, Lean techniques like Agile, Scrum, and Kanban, and how IT leaders use them to enhance value and efficiency.
What’s Reliability? Reliability Metrics To Know
These top reliability metrics indicate where organizations should focus in order to support reliability requirements for uptime and performance.
Cybersecurity Policies: Types & Best Practices
Learn how to structure effective cybersecurity policies to protect critical systems, address evolving threats, and meet regulatory obligations.
What is Infrastructure Monitoring?
Monitoring your infrastructure starts long before systems go live. Let’s look at approaches, tools, challenges & future trends of infrastructure monitoring.
What Is ISO 42001 for AI?
ISO 42001 is a standard for establishing, implementing, maintaining, and continually improving your Artificial Intelligence Management System (AIMS).
Vendor Management: The Complete Guide
Vendor management is an important practice for most organizations. Learn how to do it well, step by step, in this complete guide.
ITOM vs. ITSM: IT Operations Management & IT Service Management
ITOM and ITSM both help your IT teams to better manage and deliver IT services to the business. What’s the difference? Get the full story here.
What Is Service Continuity Management?
Service continuity management helps your organization to respond to disruption and ensure the availability and performance of services are maintained.
