CONTINUOUS RELEASES

Splunk Observability Cloud performs frequent, regular service updates with no service interruptions. There will be no impact to ingestion, login, or access to monitoring data during continuous releases.

PLANNED MAINTENANCE

Splunk Observability Cloud will announce Planned Maintenance activities 14 days prior to the maintenance window. Our communications will specify any required customer actions, such as updates to data ingestion mechanisms or applications.

During Planned Maintenance, ingest, login, and access to monitoring data may be degraded or unavailable for a short period of time within the maintenance window. Our communications will provide specifics on whether any service will be degraded or unavailable.

EMERGENCY MAINTENANCE

Emergency Maintenance is performed in circumstances that require immediate attention. We expect these Emergency Maintenance windows to be rare and by their very nature not scheduled. Splunk will announce any emergency maintenance and make commercially reasonable efforts to notify customers. Our communications will specify any required customer actions, such as updates to data ingestion mechanisms or applications.

During Emergency Maintenance, ingest, login and search services may be degraded or unavailable for a short period of time within the window. Our communications will provide specifics on whether any service will be degraded or unavailable.

SPLUNK CLOUD PLATFORM MAINTENANCE

Login to Splunk Observability Cloud can be impacted during Splunk Cloud Platform maintenance windows when using Unified Identity. Splunk Cloud Platform Maintenance includes any activity that causes a restart on Splunk Cloud Platform.

• Users can log into Splunk Observability Cloud again as soon as the restart is completed.
• Users cannot log into Splunk Observability Cloud with Splunk Cloud Platform for SSO.
• Users already signed into Splunk Observability Cloud cannot access Splunk Cloud Platform logs in Log Observer during maintenance.

See additional details on the impact to Unified Identity here.

See additional details on the Splunk Cloud Platform Maintenance Policy here.