What also impresses NAPAS is the scalability of Splunk Enterprise. This flexible, adaptable platform enables us to embrace strategic opportunities to support broader business objectives, including fraud monitoring and business analytics.
NAPAS Ensures Seamless Operations With Real-Time Business Visibility and Intelligence
Licensed by the State Bank of Vietnam to provide countrywide switching and electronic clearing and settlement services,
the National Payment Corporation of Vietnam (NAPAS) serves as an intermediary payment gateway to manage interbank transactions across the nation. By deploying Splunk Enterprise, the company has seen benefits including:
- Full visibility into IT operations enhances productivity
- Facilitates troubleshooting and system operations issue resolution
- Seamless business regulatory compliance
Challenges
- Lack of visibility into IT infrastructure, especially after the merger
- Inefficient system monitoring created productivity challenges
- Time-consuming and labor-intensive issue resolution, compliance and investigation processes
Business Impact
- Enhanced productivity with full visibility into daily operations
- Boosted efficiency, with staff training time reduced from weeks to days
- Heightened customer satisfaction when issue resolution decreased from hours to minutes
- Simplified business operations due to an automatic, seamless compliance process
Why Splunk
Currently handling over one million transactions daily and hundreds of millions of online transactions every year, NAPAS must monitor the health and ensure 24/7 availability of all of its business applications.
To optimize business performance, NAPAS saw an immediate need to implement a sophisticated monitoring solution to simplify application management, achieve total IT infrastructure monitoring transparency and enable instant access to critical data. “Splunk Enterprise fulfilled our requirements,” says Nguyen Hung Nguyen, chief information officer, NAPAS.”
