Customer Success and Support

- Remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact and are passionate about groundbreaking technology? The work you’ll do will directly impact the experience of our customers and peers worldwide. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. You’ll get to see firsthand the great things our partners and customers do with Splunk.

As an Architect within the Technical Strategy & Innovation (TS&I), you will join a world-class team that provides technical and thought leadership through focused solutions to the Customer Success & Experience organization globally. This role involves working with Splunk’s Platform portfolio of products, and acting as the SME and Trusted Advisor across Splunk’s Platform solutions, including Splunk Enterprise Core and Splunk Cloud.

Responsibilities:

Engage directly with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services
Partner with multi-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Professional Services, Customer Success, Technical Enablement, Education, and Support to improve product offerings and service delivery
Maintain consistent engagement with all organizational levels, from executive leadership (C-suite) to technical staff (developers and Site Reliability Engineers), ensuring strategic alignment and operational execution
Serve as a thought leader in architecting innovative solutions to sophisticated technical and business challenges involving multiple stakeholder groups
Champion continuous improvement and innovation, ensuring solutions meet immediate requirements and align with long-term strategic goals
Collaborate closely with Splunk’s product and technical teams to tailor solutions that meet customer needs and influence product improvements based on customer feedback
Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices
Foster a culture of teamwork, ensuring a two-way flow of relevant and timely information across the organization for efficient resource deployment

Requirements:

5+ years experience in technical consulting or sales engineering
Proven experience with Splunk Enterprise and Splunk Enterprise Security, Splunk UBA or Splunk SOAR in large scale and highly distributed architectures
Demonstrated ability with Cloud providers: AWS, AZURE, or GCP
Splunk Certified Core Consultant Certification
Demonstrated ability to support customer-facing multi-tenant infrastructure (SaaS) or similar cloud-related services
Experience with virtualization technologies
Experience with both the Unix and Windows operating systems; comfortable with command line interface
Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
Solid understanding or recent experience with scripting languages (bash), application development (java, python, .NET), databases, and analytical tools
Experience with automation/orchestration tools, at least two of the following: Ansible, Puppet, Chef, Terraform
Strong track record of aligning stakeholders by influencing without authority
Highly collaborative teammate that flourishes with a hard-working, innovative team
Well organized and ability to meet SLAs and ambitious target dates!
Familiarity with Agile work management and/or the ability to effectively communicate sophisticated processes within and across teams
Self-motivated, independent and self-educating, yet willing to stop, collaborate and listen with partner community and fellow Splunkers!
Willingness to travel (remote position)

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Apply Now

Splunk's Hiring Practices

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^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

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