Why Splunk
To address business-critical requirements, Nexon was collecting data from multiple sources. Unfortunately, this manual data collection process was extremely complex and labor-intensive. Whenever a game director asked for data, the infrastructure team had to search the servers one by one. Details were then passed to the IT team for parsing and analysis, and the results were organized in an Excel spreadsheet. Since it took a few days to complete this process, getting real-time insights from the data was impossible. Worse yet, Nexon had to wait for direct feedback or complaints from customers before any user issues could be addressed. Nexon needed a flexible solution that could provide it with intuitive and actionable intelligence by analyzing its game logs and visualizing statistical data in real time.
After evaluating several vendors, Nexon selected the Splunk platform for its ease of use and capability in analyzing disparate data sources simultaneously. With Splunk software, Nexon can now have a singlepane-of-glass view into data collected from multiple sources. By correlating different data metrics within the Splunk platform, Nexon gets real-time insights into its overall online gaming operations. It can now make the right decisions to enhance game balance, secure its operations and optimize user experience. Additionally, the Splunk solution is widely used for Nexon’s new games such as Sudden Attack 2.